
Andras Peter
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Andras Peter
Building Employee Lifecycle Management organization within People Support Solutions. Scope of activities: Onboarding, Changes, Offboarding, Relocation and Reference Letter Services; supporting Roche employees across Switzerland, operating in a hybrid model, through Services Centers in Basel-Kaiseraugst, SWITZERLAND and Budapest, HUNGARY. People Leadership, overseeing and improving daily operations of HR processes, Project Management in a Shared Services Organisation with 5 direct and 80+ indirect reports.
- 2019 - 2019
Commercial Operations Development and Support Leader
Vodafone Hungary
Main achievement leading complex (100+) organisation in Budapest and Miskolc during the Vodafone/UPC (Liberty Global) merger in 2019. Stabilizing and staffing operational teams to execute strategic integration and business transformation (Catamaran and Bridge) projects. Responsible for: - Training and Knowledge Management Teams (frontline - retail and customer care - digital e-learning) - Frontline Support, Planning and Analytics (resource planning, quality control and reporting) - User Acceptance Testing.
Procurement Services Delivery Manager for Lufthansa (2017-2019) Location: Budapest. Main achievement: conduction of a complete turnaround of the account. Leading Team from "contract at risk" to "satisfied client" scenario with best NPS score historically achieved. Team stabilized, reduced attrition; client perception changed to favorable; all operational KPIs restored to green SLA measurements; processes simplified to achieve turnaround time improvement; leadership succession plan executed to success.
- Project leader: managing global transformation projects, local transformation and innovation initiatives, from planning through implementation to reporting. - Facilitator: organizing and conducting local Operational Excellence (OPEC) and Agile24 workshops using Agile and Design Thinking methodologies. - Trainer: providing coaching and training related to sales, support and leadership development. - Mentor: helping attract talent, support the development of talented people, give them a sense of belonging.
- 2013 - 2016
First Line Manager
IBM Hungary ISSC Sales Transaction Support (STS)
2013-2015: First Line Manager of Shared Services; Sales Support Operations Leader for Distributed Software business line Level 1 Approvals Team for Europe, CEE & MEA and Level 6 FAM Reviews for CEE&MEA. Location Budapest, HUNGARY, including 1 year assignment in Bratislava, SLOVAKIA. 2015-2016: First Line Manager of Shared Services; Sales Support Operations Leader for Global Business Services in BeNeLux & France End to End, Quote to Cash (2015-2016) Location: Budapest, HUNGARY.
Sales Support Operations Leader for Distributed Software business line Level 1 Approvals Team for Europe, CEE & MEA and Level 6 FAM Reviews for CEE&MEA. Main achievements: - People Management Excellence Award - 60%+ cycle time reduction in service - leading the transition of the function from Budapest to Bratislava as push and pull manager in July-August 2014, full redeployment of staff and remote leadership responsibilities until year end - 90%+ retention and redeployment of staff during transition period.
- 2010 - 2013
Project Manager, Team Leader
Konica Minolta Business Solutions Hungary
- Prince2 Certified Project Manager - Deputy Service Delivery Manager - Technical Support Team Leader - Management of the major key accounts' imaging-, printing- and accounting-system consolidation projects delivered in Hungary (for eg. MOL, TEVA, CIB Bank, Erste Bank). - Direct management of a team of 6: project operations and technical support staff. - Deputy management of a team of 30: service technicians.
- 2009 - 2010
Incident Manager (Service Controller)
Fujitsu Services, Portugal
- Major incident manager, duty service delivery manager for EMEA. - Supervision of service delivery for the Thomson Reuters service desk. - ITIL based incident management. - LEAN process management. - Managing escalations, SLA mitigation. - Daily service review conference calls and reporting on a global scale via CA Service Desk Manager, and Business Objects. - Service coordination between Lisbon and Kuala Lumpur (Malaysia) Service Desks. - Working at the Delivery Center located in Lisbon, Portugal.
- 2009 - 2009
Fraud Analyst (CSR)
Geoban SA - Santander Bank Group
- Fraud analyst and customer service representative at Geoban (Santander Bank Group) for Abbey Bank clients based in the United Kingdom. - Customer database analysis, -development and -update, transaction monitoring system supervision and -update. - Responding to fraud- and security alerts: analysis-, detection- and prevention of card fraud; identifying and investigating fraud transactions and counterfeit card cases. - Reporting and amending cardholder profiles; blocking and reissuing cards.
- Sales manager, team leader, project manager. - Start-up of IT business line: recruitment, training and management of a sales team of 8 telesales executives. - Responsible for the production, organization and sales of corporate decision maker (CXO) level events in CEE, Scandinavia and Russia/CIS. - Delegate-seat- and sponsorship sales. - Customer relations- and key account management.
Ausbildung von Andras Peter
- 5 Jahre und 11 Monate, Sep. 1999 - Juli 2005
Communications, Media and English Language, Literature & Linguistics
Pázmány Péter Katolikus Egyetem
- PR & Marketing, Music and Sports Journalism in Communication field - Renaissance English Literature in English field
Sprachen
Englisch
Fließend
Ungarisch
Muttersprache
Deutsch
Fließend
Portugiesisch
Grundlagen
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