Andrea Bogdanyova

-ensure day-to-day processes and operations related to sport, leisure and spa -supervise and ensure services provided in the club - develop operations strategies and free time activities in the club - guest relation manager activities - ensure and provide flawless, upscale, professional and high class guest service experiences - actively listen and resolve guests’ complaints - communication with staff - human resources activities

Co-author at new Practical Guide for Tourist Information Centers, preparing materials for member meetings, public relations

creating customized tours according to personal wishes and preferences of clients, assistance to clients whole their stay in Mexico, communication with customers, creating vouchers, receiving and making reservations, online marketing

organizing events, ensuring smooth going of events, personal assistance during events, processing bookings, creating invoices, communication with customers, online marketing

Sustainable Destination Development, Event tourism, Place and destination marketing, Managing and interpreting natural and cultural heritage sites, Theory and Research Methods

Tourism Management, Regional Tourism, Technique in tourism, Macromarketing in tourism, Project Management Thesis: Promotion of tourist information centers

Marketing, Management, Marketing strategies, Tourism, Business PERSONAL SKILLS AND COMPETENCES Mother tongue Other languages Reading skills Writing skills Verbal skills Bachelor thesis: Innovation of promotion in hotel