Dr. Andreas Knoefel

• Established an SAP Services Center of Excellence, delivering enterprise solutions for US and European B2B and B2C corporations, exceeding the quota by 50%. • Negotiated and closed the largest services contract in the history of NextLabs. • Transformed the existing services team from ad-hoc delivery to a PS Maturity Model™ level 3 organization. • Championed the implementation of automated solutions, improving the visibility into engagements by 100%.

• Chartered to increase subscription renewals by over 20% for FileMaker. • Redefined the entire customer engagement process, removed onboarding and renewal hurdles. • Designed and implemented an infrastructure based on Marketo, Jive, and Salesforce. Created dedicated communities and an integrated partner eco system.

• Strategic web content management adviser for multiple small and medium sized businesses, improving content stickiness, navigation, and search ranking through taxonomy, information architecture, and process improvements. • Shaped and refined the strategic focus of a local IT consultancy and an environmental business portal, providing the baseline for their go-to-market strategy.

• Responsible for the practice and service delivery for targeted content management solutions for clients such as Adidas, Expedia, Safeway, and Mattel, exceeding a $3.5M P&L by over 20%. • Program and project manager for QuickStart to strategic projects, with over $1M in annual revenue. • Leading services sales efforts for a multi-million dollar project portfolio using the ValueSelling Framework™, exceeding revenue and profit targets by over 20%, and assisted license sales of over $10 million.

• Vice President of Professional Services in residence for a software company restart, enabling this provider of retail-store information to become a strategic partner of one of the top 10 software companies. • Project manager for multiple enterprise transformation projects, delivering over $8 million in value.

• Chartered by the CEO of this Project and Portfolio Management startup with building a services organization for pre-sales, professional services, education, support, and sustaining engineering, exceeding a $2M revenue target. • Supported sales engagements with custom product demos and on-site prototype evaluation projects for F500 companies in Hi-Tech and Tobacco, with a $ 6M license value. • Spearheaded the design of Novare’s Rapid Optimization Implemen

• Hired to create the strategic consulting practice for F500 customers as part of a consultative engagement model using Target Account Selling™. Charter included the formulation of the executive vision, practice leadership, alliances, and project management, and maintaining a $2M project portfolio, exceeding P&L targets by 20%. • Built and managed the customer support escalation resolution team. Resolved escalations with C-level visibility

• Requested by VP of Services as co-creator of the Technical Core Competence (TCC) Group, executing the strategic vision, hiring and leading a team, developed best practices and delivered consulting and project management services with a $6M P&L. • Escalation leader, resolving escalations through C level communication, project management, creativity, and hands-on services, converting hostile clients to apostles. • Created, developed and delivered new services, resulting in $1M additional revenue.

Leadership & Innovation

Software and Hardware design for scientific algorithms