Andreas Wiese

Head of smart customer solutions, Vaillant Group

Düsseldorf, Germany

Skills

Combining digital business with digital technology
Digital Transformation
Agile Transformation
Digital Online Demand Management
Project management
Change Management
Multi-Team-Management
Agile Development
Teamleitung
Mitarbeiterführung
Scrum
Web-Development
CMS
Mobile App Entwicklung
Projektmanagement
Product Management
Channel Management
eCommerce
Self Service
eCare
mCare
App
IVR
Omni-Channel
Cross-Channel
X-Channel
Prozessdesign
Customer Experience
User Experience
Business Cases
Offshore Softwareentwicklung
IT Outsourcing
Softwareentwicklung
Prozessoptimierung
Lösung
Leadership
Liberating structures
iOS
Android-App-Entwicklung
iOS-Entwicklung
Responsive Webdesign
Programm Management
Waterfall
Organisationsentwicklung
Personalentwicklung
Scaled agile
Enterpreneurship
SAFe
KANBAN
ITIL
ITIL-Projekterfahrung
ITIL V3 Service Transition
ITIL V3 Service Operation
Scrumban
Verantwortungsbewusstsein
Beratung
Englische Sprache
DSL

Timeline

Professional experience for Andreas Wiese

  • 2 years and 8 months, Oct 2020 - May 2023

    Center of Excellence Lead App & Web Frontend Development

    Vodafone GmbH
  • 1 year and 6 months, Apr 2019 - Sep 2020

    Group Lead Web & App Frontend Development

    Vodafone GmbH

    Accountable and responsible for App and Web Frontend Development in 3-tier-layered team-structure. Leading COEs and onsite and offshore chapters. Domains: - Consumer online shop vodafone.de - Consumer logged in portal „MeinVodafone“ for mobile, DSL and cable customer footprint - Mobile app „MeinVodafone“ (iOS, Android)

  • 4 years and 2 months, Feb 2015 - Mar 2019

    Group Lead Web & Shop Configuration

    Vodafone GmbH

    Accountable and Responsible for re-setup of onsite Frontend development as well as maintainance and development of a multiplay omnichannel product catalogue (digital touch points, call center, retail price shelfs) Setup and launch of scaled agile offshore frontend development center „Web Factory“ (4 Cross-functional agile delivery teams) from scratch based on best practices of App Factory and Web projects with TSS Egypt, Cairo. Definition and rollout of new digital operating model.

  • 3 months, May 2016 - Jul 2016

    Group Lead Digital Online Demand Management

    Vodafone GmbH

    Interim group lead of digital demand management team (15 people). Prioritization of business demands, stakeholder management, leadership.

  • 5 years and 4 months, Oct 2009 - Jan 2015

    Gruppenleiter eService Capabilities

    Vodafone GmbH

    Started with accountability for fixedline (DSL) self services Taken over accountability for mobile self services. Merged DSL and mobile self services (online and IVR) introducing SPA, responsive design and NLU technologies. Offshore experiences with India, Egypt and US. Released MeinVodafone App Transition of MeinVodafone App and other applications and services to new suppliers. Setup agile delivery model app Factory with TSS Egypt, Cairo (formerly VIS)

  • 2 years and 6 months, Apr 2007 - Sep 2009

    Expert Channel Manager Self Service

    Vodafone AG & Co. KG (vormals: Arcor)

    Accountable and responsible for Arcor DSL customer care portal. (Accountable Product Manager) Fully automated transactions for customer requests (eg change tariff, removal, change customer data) Relaunch portal to better user experience Rebranding of Portal after Vodafone acquisition for exArcor customers. Clone portal for new Vodafone customer base.

  • 3 years and 11 months, May 2003 - Mar 2007

    Projektleiter Portale

    KarstadtQuelle Bank AG

    Accountable and responsible for GUIs (customer, agents, retail) while project to introduce a new core banking software for banking, consumer credits and credit cards in Germany‘s formerly biggest MasterCard issuing bank. (today: TARGO Bank) Relaunch of public portal to order banking products and credit cards Introduction of Online Banking

  • 2 years and 7 months, Oct 2000 - Apr 2003

    Senior Project Manager

    KarstadtQuelle AG

    In-house strategic and operative consulting of KarstadtQuelle retail and distance trade companies. Mobile commerce competence center lead - POCs for m-commerce and targeted SMS campaigns Project lead for partner integration on KQ-websites of loyalty program “Happy Digits” (joint venture with Deutsche Telekom) incl all capabilities in brand of KQ partners. Project lead “Online” for Sales of financial services (banking and insurance products) via portals of KarstadtQuelle

  • 2 years and 1 month, Sep 1998 - Sep 2000

    Projektmanager / Key Account Manager

    I-D Media AG

    Strategic and operative account management incl. budget accountability Accountable and responsible for innovative website and sales journeys, (delivery) roadmap Team lead (10 people) Responsible to deliver creative working online product presentation to increase sales and strengthen the brands in online channel. Customers: Deutsche Telekom, Sony Europe

  • 2 years and 3 months, Jul 1996 - Sep 1998

    Freie Mitarbeit

    RTL Television

    Listen to the customers, serve them, turn haters into fans, support to provide customers’ feedback to program directors

  • 1 year, Sep 1997 - Aug 1998

    Marketing Assistent

    Metronet / Primus-Online (METRO AG)

    Support and drive all above and below the line marketing activities

  • 1 year, since Jun 2023

    Head of smart customer solutions

    Vaillant Group

Educational background for Andreas Wiese

  • 4 years, Oct 1993 - Sep 1997

    Universität Köln

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

  • Kölsch

    -

Interests

Digital
Segeln
Ski
Inline
Smart Home
Cars
Next big things
Apple
Google
Amazon
Tesla
Space X
Mercedes-Benz

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