Anna Wegmüller-Oliver

• Drive and execution of global initiatives, trainings and projects related to partner experience • Achieve operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services, related orders and inquiries • Analysis of key metrics and initiation of daily action plans for resource optimizations • Collaboration with cross-functional teams to deliver efficient service solutions to global partners and customers

• CRM for 6 of the top 12 int. distributors: orders, invoicing, service complaints and sales forecasting • Reporting logistics data at plant and divisional level • Analysis of data, use of business acumen and implementation of ideas to improve customer experience and drive business optimisation • Project team member for customer service and logistical aspects of new product launches • Supporter for business school apprentices' education at work • 5S responsible for customer service dept

Team leader for move manager competence centre handling the coordination of international moves including all the intricacies this entails: liaison with the people moving, packers, truckers, shipping lines, airlines, international agents and insurance companies. Complete A-Z of perfectly executed and planned events with a constant view to extremely high customer satisfaction, setting and managing expectations and handling complaints, troubleshooting or escalations.

Liaison with clients, sales, production and finance ensuring a seemless order, payment and delivery process. Organising int. shipping, customs & chamber of commerce formalities, working with letters of credit or bank guarantees, administering the petty cash in all necessary currencies, obtaining travel visas for the sales and management team, assisting with event or exhibition organisation and execution, logging work hours and holidays for all employees, planning for and hosting all international visitors