António Carvalhal

As Sales Assistant, I was the contact person on the sales floor accountable for ensure the smooth running of the sales process and support of the cash and merchandise management system. To shape the shopping experience of the customers my tasks included: achieve the store's sales objectives, customer service, visual guidelines, merchandising, point of sale management (ensuring the replacement of products) as well as logistics warehousing.

Integrated in the Bookings team, I was part of a dynamic team responsible for providing the best possible experience to students that look for accommodation when going abroad. My main functions were: respond and follow up to inbound/outbound leads; identify and escalate priority issues, in order to avoid customer and operational impact; understand seasonal trends and work within them to ensure maximum occupancy; report on activity on a daily basis and be accountable for my contribution to the team’s effort.

As Business Developer Intern, I was responsible of all things growing business more specifically acquiring customers, account management and human resource management (HR). This internship took place in the last month of participation at Beta-i incubator Lisbon Challenge.

I was responsible for conducting business contacts and customer tracking. My main functions were: selling closing; retain prospective clients and improve customer loyalty; resolution of doubts and customer complaints; activation and deactivation of services; update and customer database maintenance. I also had experience in backoffice.

Marketing specialization