Anupama Modi

• Developed and implemented new marketing and sales plans and defined the strategy for the next 3 years • Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 80% to 94% • Successfully managed big budget projects and successfully achieved the project scheduled goals • Ensured that new clients will grow into a loyal customer base by implementing a new loyalty program

• Identify opportunities to connect to the new clients, regular follow-ups to schedule meetings with the CXO level • Involvement in activities related to branding, marketing, product design and application • Increased the customer satisfaction rate by 25% by improving the customer service • Planned, supervised & coordinated daily activity of the team of 5 business development executives • Directed the creation and implementation of Business Continuity Plans

• Developing presentations for clients, presenting, negotiating and closing the deal • Manage the tender process, meeting the specific needs of the proposal including compiling and presenting tenders for submission to clients

Design, plan and execute client presentations to fully express the value plan of products, solutions and service offerings. Inception and initiation of projects designed to improve volume, maximize market share and pricing strategies. Strategically acquire and cultivate long term relationships with major decision makers to provide long term accounts with maximum profitability.

Carry out client presentations expressing the value plan of products, solutions and service offerings • Provided management with suggestions for improving volume, market share and price levels. • Pursued long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers.

• Developing and selling client services. • Building and converting a strong sales pipeline. • Conducting research to identify and qualify new clients, markets and sectors. • Presentations to potential new clients. • Managing your sales pipeline with our CRM system. • Organizing appointments with clients regarding fixes and samples.

Preparation of Specification Document based on requirements from client. • Coordinate with BOP team for optimization and performance tuning. • Coding and Unit testing of components based on requirement. • Aware of role of integration and system testing within the software development cycle. • Aware of document management systems. • Experience in defect tracking systems. • Coding of value adds to the company that has improved cycle running time, reduced manual efforts.

International Marketing, International Strategic Management, Cross Cultural Management, International Business