Armel Sandjong Nantchouang

Berufserfahrung von Armel Sandjong Nantchouang

• Bis heute 3 Monate, seit Juli 2024

  Finance and accounting process Expert

  Capgemini

  Verifies PO invoices, non-PO invoices, blanket PO invoices, credit notes. Verifies and processes requests for payment. Process payment run including check, ACH, wire transfers and other source payments Reconciling processed work by verifying entries and comparing system reports Create and act on month-end/ ad-hoc accounts payable reports Resolve issues, serve as a resource in troubleshooting complex matters Tools: SAP , SAP HANA, Confluence, Jira, Salesforce, zendesk, VMWare, Excel, ESO CRM

• 3 Monate, März 2024 - Mai 2024

  Technical Lead - Microsoft partner

  LTIMindtree

  • Publishing team stats to the engineers regularly and ensuring timely feedback is given • Client interaction for process improvement suggestion, weekly meetings, discussions etc. • Scrub data for variance positive or negative in SLA/KPI and other metrics • Conduct regular team huddles and share important information with respect to process/procedures • Coordinate with the PM to assign duties/tasks for short term project activities, ensuring timely completion and capturing specific observations

• 2 Jahre und 9 Monate, Juli 2021 - März 2024

  Senior IT ANALYST

  HCL Technology

  - French and English IT Helpdesk (OMYA Project) - Support stakeholders over the phone, chat, and call for various IT issues - Business Analysis with ServiceNow with ticketing on Agile practice to meet the SLA requirement with backlog tracking and burndown chart. - Running automated troubleshooting packages/scripts. Advising the end user - Resolving the ticket or assigning it to the L2 - Support on Windows, Active Directory, SCCM, LogMeIn, Azure Entra, SAP