Armel Sandjong Nantchouang
Skills
Timeline
Professional experience for Armel Sandjong Nantchouang
- Current 2 years and 9 months, since Jan 2024
University Lecturer
AkibaDreams GmbH
- Current 1 year and 6 months, since Apr 2025
Customer Service Specialist
armatis
- Current 1 year and 9 months, since Jan 2025
Business Development Manager | Codqube (Europe & Africa)
codqube
- Maintain and resolve incoming/outgoing payment with SAP - Resolving B2B and B2C customer payment issues via ESO CRM BMW - Monitoring Ticket resolution with Zendesk tools, Service now and ITSM
- Current 2 years and 3 months, since Jul 2024
Financial Analyst
ComTe Business Service GmbH
- Current 2 years and 3 months, since Jul 2024
Volunteer
Boldt project management GmbH
- Current 2 years and 3 months, since Jul 2024
Financial Analyst
ComTe Business Service GmbH
- Current 9 years and 9 months, since Jan 2017
Founder & ERP Consultant
Afriqueuropeconnexion
- 7 months, Jun 2024 - Dec 2024
Financial Analyst: AP Invoice Process Expert
Capgemini Deutschland GmbH
- 3 months, Mar 2024 - May 2024
Technical Lead - Microsoft partner
LTIMindtree
- Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed - Act as Customer advocate and empower them to find information on Microsoft platform and be self-solve - Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Tools: Windows Activation, Win Update, Win2012-2016, Bit locker, MBAM, Autopilot, Copilot, Dynamic 365, Case Parser…
- 3 months, Mar 2024 - May 2024
Technical Lead
Andreotti & Partners SA
- 2 years and 9 months, Jul 2021 - Mar 2024
Senior IT ANALYST
HCL Technology
- Provide technical support on Microsoft Windows system, SAP, MFA, Azure, VMware, Windows APPS - Provide hardware/software/network problem diagnosis/resolution - Automate processes by resolving ticketing tools using Service Now. - Leading the Service Desk French teams to organize the tasks and reduction of the workflow - Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps - Ensure positive CSAT
- 2 years and 9 months, Jul 2021 - Mar 2024
Senior Analyst Specialist
HLTC Sàrl
- 2 years and 8 months, Jul 2021 - Feb 2024
SENIOR IT ANALYST
HLS-tec GmbH
- 2 years and 8 months, Jul 2021 - Feb 2024
SENIOR IT ANALYST
HLS-tec GmbH
- 1 year and 11 months, Sep 2018 - Jul 2020
IT Manager Assistant
UL International Germany GmbH
- 1 year and 11 months, Sep 2018 - Jul 2020
IT Manager Assistant
UL International Germany GmbH
- 1 year and 11 months, Sep 2018 - Jul 2020
IT Assistant Manager
INSTITUTE OF BRAND LOGIC GmbH
Languages
French
C2 (Expert / native speaker)
English
C2 (Expert / native speaker)
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