Arshad Ahmadi

Extensive direct contact with customers worldwide on commercial issues. Overseeing secure transportation, predominantly of precious metals. Development and maintenance of customer intimacy to ensure firm business relationshipms. Optimization of efficiencies, in terms of costs and service, to ensure a high-quality, value-added product.

Coordination and transportation of air and ground shipments. Reception and validation of customer orders Work with overseas distributors and customers Process Dangerous Goods cargo Prepare documents necessary to complete customs clearance process Negotiate rates with airlines, forwarding and trucking companies General responsibilities includs billing, rate quotation and generating reports

Organized export air freight shipments. Evaluated and prepared necessary air waybills and export documentations. Negotiated prices with transportation companies and provided quotations to customers. Customs clearance of exported goods. Provided customer service and acted as liaison between customers and all parties involved in the transportation, including governmental agencies. Reviewed and maintained export files for all shipments. Inspected and validated Dangerous Goods shipments.

Efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting. Resolved customer escalations. Verified accuracy of daily service revenue reports and bank deposits. Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with O2 store standards. Ensured store was opened and closed appropriately by following standard procedures.

Built and maintained working relationship with the sales field. Coordinated project completion with cross-functional teams. Maintained and continuously updated a global database. Provided demos and training of current tools for the field and new team members. Acted as data liaison between Cisco customer registry (CR) and other Cisco functions.

Introduction to the field of freight forwarding, logistics, and airfreight industry. Introduction to Incoterms, airfreight rates, air waybills (AWB), and IATA Regulations. Introduction to German customs clearance process. Introduction to Dangerous Goods Regulations