Arturo Flechilla

•Served as principal advisor on all matters, technical and otherwise, involving the security of information systems under my purview. This includes 3 IT staff, an ISSO, an ISSE, over 100 users, and a multi-million-dollar network. •Worked within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force. •Provided “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

•Served as principal advisor on all matters, technical and otherwise, involving the security of information systems under my purview. This includes 3 IT staff, an ISSO, an ISSE, over 100 users, and a multi-million-dollar network. •Worked within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, and Military efforts. •Provided support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

•Resolved and orchestrated technical support for VoIP users that use IP phones such as Yealinks and Grandstreams and Ploycoms. •Educated and coached customers about the best practices and configurations of the phones regarding the directories and firewall rules. Influenced customers on efficient use of their phone systems.

• Worked in a team of 10 troubleshooting customer's NetApp servers. To resolve the customer’s issue on their NetApp servers I would need to research and provide them with documentation or commands that would solve the issue. • Identified bugs based on symptoms, advised proper solutions, guided and coached customers with system and switch upgrades. • Guided customers solve their issue actively via remote control sessions using WebEx and CISCO Jabber.

• Trained and aided individuals on various computer software and technology programs throughout the library, including Microsoft Office applications such as Microsoft Visio and Access, QuickBooks, Adobe, Google Apps and Outlook; troubleshoot and repair various computer software and technology programs on an as-needed basis. • Assisted on programs for community outreach, for all ages, and regarding all interests: culture, technology, literature, cinematic, artistic and so on.

Legal and Ethical Environments of Business Security Policies and Disaster Preparedness System Analysis Systems Design Information Systems Implementation Enterprise Information Systems Database Management Systems Information Technology Management Information Technology Planning

Linux, Microsoft Office Support, Computer Builds, Windows Server, Troubleshooting & Support, Active Directory, Windows Operating Systems, Network Infrastructure, Disaster Recovery