Ayse Eroglu

The humanis human resources team of experts recruits qualified executives and trained specialists for demanding positions in personnel management, compensation and benefit, payroll, training and development, recruiting and pension plans.

• Organizing events up to 400 guests • Providing service for event and group clients: receiving enquiries by phone, preparing offers and contracts, creating event orders and controlling the invoices • Entertainment Manager for VIP groups & guests • Quoting of enquiries together with Director of Sales & Marketing, Revenue Manager and Event Sales Manager • Training Manager in order to continuously improve my teams` individual work level and skill set

• Managed Outside Caterings in various locations in and out of Zurich up until events with 1000 guests • Facilitated personal sales promotions • Organized extraordinary client events • Evaluated and updated yearly budget and P&L Statements

• Outside Catering Manager organizing and executing conferences up to 1000 guests in Cologne • Researched suitable locations in Cologne for Outside Catering possibilities • Took care of group bookings and conferences in the hotel

• Led all of the different shifts at the front desk alone: early, late and night shifts • Trained new employees into learning all work procedures of the different shifts • Established new procedures during the chain take-over of the property from the international • Renaissance (Marriott) brand to the German Lindner Hotel City Plaza chain

• Led Check- in/check- out procedures with guests • Mastered the Property Management System SIHOT • Led early and late shifts • Booked cash-in and cash-out procedures • Managed the VINGCARD SYSTEM and ELSAFE SYSTEM • Booked reservations coming in via fax, via email and via phone • Learned Housekeeping tasks

•Demonstrated line procedures •Performed customer service within the store •Completed opening and closing procedures and tasks •Worked effectively with coworkers to create high quality products for customers •Handled cash drawer responsibilities

• Forecasted material requirements • Prepared delivery schedules • Compared freight costs • Aided in price negotiation with miscellaneous suppliers • Communicated with suppliers • Cooperated with colleagues • Managed software SAP R3-System, module MM

Business Studiengang mit Schwerpunkt im Event-, Hotel-und Restaurantmanagement