Basel ALMohtadi

looking after patient experience and journey through out the hospital, Monitor patient satisfaction and comment, participate with hospital clinical and non clinical departments to improve the service and provide comfortable atmosphere for our patients and visitors, communicate with the team the hospital vision and mission and innovate new ideas to improve the work flow and process, stay up to date with best practices internationally and locally, site visits to other health care competitors .

Implement the brand philosophy and deliver memorable experience to all our guests and visitors , go beyond guest expectation and Ensure deliver bespoke service to all our guest, in-addition to daily job tasks and routine (prepare the team for the daily operation , Room Assignment, VIPS in-house/arrival reports and order amenities accordingly, monitor the coverage lobby area and hotel entrance, monitor emails for guests special requests , delegate tasks handling guest complaints and do proper follow up.

In charge of the front office team, attending the Executive committee meeting and morning briefing, ensure that complaints are dealt with professionally and according to hotel policy, assist with check-in and Check-out process, To be fully conversant with the hotels profit and loss accounts ,to train and develop the team and look to succession plan from within , focus on quality of service, assist Sales & Marketing Department by visiting government accounts and ministries (Arabic Speaker)

Confirming reservation for our regular client, developing new accounts, Make accurate, rapid, cost calculations and provide customers with quotations based on phone and email inquiries for flights , Facilitate catering and ground transportation arrangements for customers as needed, coordinate the department activities, make sure that team are following standard operation procedures.

Handling department daily briefing and communicate the handover with next shift supervisor in order to follow up guest requests, attending meetings with other departments to discuss challenges and tasks to be accomplished, Supervise tracking the traces, Coaching team of handling guest complaints, Allocate the rooms for all arrivals, Clear the credit limit report in daily basis and report it to the Front Desk Manager.

Allocate the rooms, Plans and supervises the day to day operations, Carries out training for new employees, Clear the credit limit report and report it to the Front Desk Manager, Supervise the briefing between shifts, Coordinate with the housekeeping and room service the VIP Treatment and guests special needs and orders, report on Daily basis to the Front Desk Manager the challenges encountered the Department and the employees.

Prepare the Night Manager Reports to Executive committee, Allocate rooms for next day arrival, Resolve the traces and follow up the LPO's with reservation Department, Update guest’s profile,Handle guest requests and complaints, check-in, check-out.

Answer internal and external phone calls, greet and assist guests, Cashiering, Check in and Check out, night auditor, Communicate with the FOM the up-selling strategy, report in daily basis the incidents and events during the shift to the General Manager and all Head Departments, Follow guest requests and handling guest complaints.

Two years education and training with six semesters after 12 years in elementary and high school, graduated in year 2000