Beatriz Picon

Sales and Revenue Management of two hotels in Marbella, Málaga Booking department . Contracts with TTOO, agencies. Updating the hotel info published in different on line channels Surveillance of the reviews posted in different webs (Trivago,Tripadvisor,Booking...)and answering the comments. Quotations of groups and events. Supervising groups, booking meeting rooms, organizing F&B options.

Negotiating with leisure brands and artist for the Festival. Creating the cultural and leisure part of the Festival. Negotiating with Malaga´s Tourism board , Marbella´s Town hall. Promotion of the Festival in Fitur 2015,2016 and WTM in Berlin. Looking for Sponsors. Organizing the transport and accommodation for artist and assistants. Social Media and Marketing assistant.

Spanish Teacher in International House in Frankfurt. Private and group lessons. Secretary and administration work.

Concierge and translation services Manager on duty. Supervision of VIP and Privilege Service. Responsible of the surveying, analyst and action plan of complaints. Revision of the reviews posted in different travel websites like TripAdvisor, Trivago, Booking… Recording,analyzing and distributing statistical information. Implementation of quality systems like ISO 9001 and ICTE. Responsible for the Health and Safety visits of Travel Agencies..

Determining and negotiating in-house quality procedures and standard Preparation of the in-house and external audits like ISO 9001, ICTE and Biosphere. Working the hotel staff to establish procedures, standard and systems. Organizing courses for the staff company. Setting standards for Health and Safety System (HAAPC)

pedagogy, spanish language.

Erasmus Intership in Leiria, Portugal.

Translator in English and German