Benjamin Hamm

at Tektronix GmbH Cologne - Key Account and Customer Service Agent for support of national and international customers - Data maintenance and monitoring with Retail Merchandising Systems like Oracle - Ensuring a smooth administrative process, on time and high qualitative service and meeting KPI goals - Monitoring of operational processes and services - Close cooperation with Service Depot, Logistics and Service Management - Support Service Account Managers

- Leading a logistic team up to 50 employees - Delegate responsibilities of the team - Supervise, providing training, coaching, mentorship, motivation and feedback to the team to optimize productivity, increase performance and to meet KPI goals - Monitoring and ensuring a smooth work flow of logistics processes, work safety, deadlines and quality - Analyse and developing new logistic strategies and concepts to improve the process and quality

- Control and management of logistic - Logistic team leader up to 15 employees - Delegate responsibilities of the team - Supervise, providing training, coaching, mentorship, motivation and feedback to the team to optimize productivity, increase performance and to meet KPI goals - Monitoring and ensuring a smooth work flow of logistics processes, work safety, deadlines and quality - Analyse and developing new logistic strategies and concepts to improve the process and quality

Semester break job

Semester break job

Semester break job

- Customer Service - Receipt of goods, storage and presentation of goods - Inventory and quality control

Main subject: - leadership for profit and non-profit organizations Internship: - Bookkeeper, VIP Driver Team Leader, Senior Assistant, Guest Relations Assistant of Hillsong Church

- Store and Staff management - Customer service