Bianka Ivankova

• Worked on warehousing & material management projects for Continental Automotive GmBh. Handling tickets and application support to the end-users, diagnosing and solving system issues. • Internal project: Brown-field conversion. Worked as a part of Application team, responsible for application specific preparation activities, SUM (Software Update Manager) error handling. • Obtained SAP S/4HANA Sales Upskilling certification.

• Experienced in Customer Service field • Processed service orders, requests and records of customers’ transactions in SAP, communicated with customers • Executed active remote monitoring applications

• Maintained an orderly front desk • Prepared accounts and guest billing processes • Answered guest requests to ensure a comfortable stay • Undertook general office duties, including correspondence, emails and multi-line phone systems • Provided night audit

• Conducted political and economic researches and reports for the Ambassador’s office • Designed the strategy of the administrative team • Prepared and coordinated official events • Facilitated meetings for the Czech government, embassies and private sector organizations level

• Prepared studies and researches on economics, corporate and labor law legal advisory, real estate and development and public tenders.

Erasmus+ Program

South Asian Studies, with specialization in economic and political aspects

South Asian Studies with specialization in socio-economic and linguistic aspects