Bingying Cheng

 Develop robust solutions for the fraud prevention process.  Analyze submitted documents within the agreed timeframes and document the evaluation process for each case.  Inform the appropriate departments when fraud was assessed, providing strong evidence on the decision taken.  Communicate with customer base such as merchants and internal customers.

 Contacted and met with potential clients, and made presentations for Chinese clients.  Visited clients' properties and assisted with sales.  Supported the marketing and advertisement departments.  Edited and published real estate investment plan documents targeting Chinese clients.  Helped during special events (trade shows, fairs, etc.)

Managed local language instructors of online language classes for Chinese customers globally. Developed and updated training materials, and continually contributed to the development of new products. Conducted performance reviews on monthly, quarterly and yearly bases as well as group and one-on-one meetings with team members. Assisted the sales department in managing monthly and annual direct report reviews, developing clear and measurable goals and action plans, as well as follow-up procedures.

 Contacted and screened potential clients by participating in the organization's financial salon and financial seminars.  Actively maintained existing client relationships by providing continuous follow-up services, and considerably improved customer satisfaction.  Helped clients develop asset allocation plans, guided them in the preparation of a full set of overseas immigration materials, and communicated the progress of their application.

Related Courses: Finance and Accounting; Supply Chain Management; Project Management; Economics; Operations Management; Business Strategy; Digital Marketing GPA: 1.7