Birgit Meusel

• Management of sales and delivery functions on the creation of competitive offer and solutions for German and European customer • Guidance and leadership to support organisations (pricing, C&N/legal, finance) in all aspects of sales operation activities • Direction and execution on sales operations activities for multiple complex offerings and solutions

Finance & Pricing • Analysis and controlling of financial reports on revenue, cost, and expenses • Advice to Business Unit Leaders on management of budget for customised client contracts • Leadership in complex pricing to Sales & Delivery management

Quality Assurance • Advice to Sales & Delivery managers on business controls policies and delegation • Guidance on bid decisions, risk mitigation, proposal quality and project health • Business Control reviews on local and EMEA customised client contracts • Reporting to Worldwide Business Controls Management

• Co-ordination & implementation of client accounts, development of new business • Responsible for achieving contractual targets and deadlines • Ensured successful interaction between internal and external clients

• In charge of operational activities & fulfilment process of client support contracts in Germany, Austria & Switzerland • Work closely with management on new bids and proposals to ensure accurate estimating and set customer expectations

• Call Centre Professional • Bilingual customer service communicator for European call centre • Supervised sales & operational activities for various computer client • Data management & customer care