Bogdan Cristian Petre

To develop, maintain and grow the relationship with the client’s Service Management organization by ensuring that Stefanini service delivery is aligned and delivers according to the contractual expectations and by working closely with the client to continuously improve the quality of the services delivered.

This position is part of the TSAD function. The role is a technical Field Service position that has responsibilities that range from solving customer support issues from a remote location, to providing temporary onsite EMEA Filed Services from a backfill perspective. The team consists of Technicians tat are granted additional access rights, as well as remote tools to access the customer machines to solve support related problems.

To support the technicians/agents to ensure the highest standard of customer service in accordance with Stefanini values and Service Level Agreements (SLA). To assist the program manager in running day-to-day business and to provide floor management.

Act as the Single Point of Contact for delivery of all Services. Manage day-to-day operations. Coordinate ongoing training and identify training requirements. Ensure adherence to Service Levels by actively managing schedules and responding to variances. Act as a technical escalation point. Oversee and direct the Service Desk activities. Interface to <> Service Manager. Implement process improvements. Coordinate move/add/change requests. Coordinate receiving and staging of new equipment.

Ensure that operations team performs initials, trouble shooting and diagnostics as well as fix problems as detected Lead in the creation and execution of procedures and processes as related to day to day operations Technical lead and interface with internal, customer, and third-party teams for configuration, integration and deployment activities Provide Windows platform problem resolution including providing and or escalating Tier-3 support for Windows related issues

To support the technicians/agents to ensure the highest standard of customer service in accordance with Stefanini values and Service Level Agreements (SLA). To assist the program manager in running day-to-day business and to provide floor management

Analyzing the team’s activities and propose actions to ensure the highest standard of customer service in accordance with Stefanini values and Service Level Agreements.

First level technical support assisting the clients whenever needed. I provided technical and commercial assistance in German and English.

Chirurgie, Oncologie, Anatomie patologica, Boli Infectioase, Boli Parazitare, Medicala, Ginecologie,