Camilo Valero

Responsible for leading the customer success team in Latin America. Navigated regional customers and Customer success team through migration of business from IBM to Acoustic. Restructured USD$15M organization accountable for health, renewals and expansion Achieve high retention of customers (100% of brands in the first year), and high satisfaction rates (NPS of 8 /10)

• Sales manager of a team of 20 sellers and CS managers who deliver SaaS solutions to customers in Latin America. • Achieve the implementation of the first Software as a Service model for IBM in Latin America, creating the culture and good practices to run the SaaS business, maximizing growth and stability in the region. • Achieve consistent growth (20% average quarter to quarter) and recognition in the marketplace (15% average growth in market share in main regions).

• Responsible for leading the Pre-Sales team of the IBM Watson Customer Engagement unit in Spanish South America, achieving the transformation of the team and excellent sales results (25% Growth YtY), • Design and implementation of an agile way of work that improves efficiency, performance, job satisfaction and positive results.

• Responsible for leading the introduction and sales of Customer Experience solutions to the Colombian market. • Achieve important pipeline and new agreements, both for the consulting unit (IBM IX) and the software unit. 15% growth YtY.