Carlos Sevillano Calvo

My responsibilities were: Running the bar/restaurant during the manager’s absence Providing excellent Customer Service including complaint handling Preparing customer service standard guides Interviewing, training and management of staff Preparing training programs Meeting targets and deadlines Preparing schedules and staff rotas Ordering stock and liaising with suppliers Handling cash and credit card payments, as well as cashing up on a daily basis

Responsibilities: Welcoming and referring clients Coordinate and manage guest requests Assist other departments in order to provide excellent customer services at all times Maintaining high service standards Complying with Health & Safety requirements