Carmen Stoian

Suche neue Herausforderung ab Q3/25 mit meinen umfangreichen Kenntnissen im Umfeld: Controlling, Internal Auditing/Revision, Business Analyst. Region: Bodensee, Schweiz (SH)

- Managed and resolved requests related to LPA products, performing both front-end and back-end analysis to ensure effective product support - Consistently followed up on requests using the ticketing system (Jira) and ensured compliance with clients’ service level agreements (SLA - Implemented customer change requests (workflow definition/update, software configuration) and performed user acceptance tests

- Offered managed service and support to clients using software applications for Risk management, BCL, and AIFMD reporting - Analyzed client data, enhanced data quality, and resolved SQL database inconsistencies - Created and updated process documentation in Confluence

- Led and executed audit engagements across Romanian entities and internationally (Bulgaria, Moldova, and Georgia) - Planned audit missions, prepared audit programs, and finalized reports in alignment with internal audit standards - Supervised and quality-checked the team’s work

- Executed risk-based operational audits for different business processes - Prepared related working papers, performed specific tests, analysis and interviews, documented findings, and contributed to the final report - Performed follow-up on recommendation implementations

Internal Control: - Managed and coordinated internal control team and process in identifying and mitigating potential operational risks - Performed frequent tests and trend analysis of identified deficiencies, centralized results, and reported them Operational Risk: - Monitored timely reporting of loss events and Key Risk Indicators and followed up on the action plans in case of adverse deviations - Coordinated self-assessment process and related workshops with process owners

- Performed operational compliance checks of high-risk transactions and investigated deviations - Documented evidence of identified deficiencies and recommended mitigation action plans - Followed up on the implementation progress of action plans

Organization: - Timely monitored and coordinated the overall approval process of developing/updating internal documents - Effectively communicated timely updates and changes to internal policies, regulations, and procedures to both internal teams and external stakeholders Process development: - Designed the overall operational processes in the organization (Visio) - Participated in the operational projects as project team member - Implemented new processes and work flows according to the strategy

- Reviewed drafted loan contracts to ensure alignment with approved loan terms and conditions - Entered and maintained customer product details, configurations, and supporting documentation in the banking system - Perform daily and in due time all assigned credit disbursements for Corporate and Small Medium Enterprise customers as per internal procedures and legislation in place