Carmen Stoian

• Managed operational requests related to financial reporting workflows, ensuring accuracy and reliability. • Monitored ticketing system (Jira) to uphold service levels and support stable operations. • Implemented workflow updates and system configuration changes based on client feedback.

• Supported operational processes for risk management reporting, including CRR II, SII, and AIFMD, ensuring reliable service execution. • Conducted data analysis and validation to enhance data quality and address inconsistencies in databases. • Developed and maintained comprehensive operational process documentation to promote consistency and knowledge sharing within the team.

• Executed risk-based operational audits across national and international entities, enhancing control effectiveness. • Planned audit engagements and developed comprehensive audit programs in line with internal standards. • Reviewed and validated audit work to ensure consistency in analysis and reporting.

• Conducted comprehensive risk-based operational audits across various business processes to evaluate effectiveness and control reliability. • Performed detailed testing, analysis, and interviews, meticulously documenting findings for audit reporting. • Monitored the implementation of agreed remediation measures through diligent follow-up on action plans.

Internal Control: - Managed and coordinated internal control team and process in identifying and mitigating potential operational risks - Performed frequent tests and trend analysis of identified deficiencies, centralized results, and reported them Operational Risk: - Monitored timely reporting of loss events and Key Risk Indicators and followed up on the action plans in case of adverse deviations - Coordinated self-assessment process and related workshops with process owners

- Performed operational compliance checks of high-risk transactions and investigated deviations - Documented evidence of identified deficiencies and recommended mitigation action plans - Followed up on the implementation progress of action plans

• Monitored and coordinated the approval process for internal documents, ensuring timely updates to policies and procedures. • Communicated changes effectively to internal teams and external stakeholders, fostering transparency and collaboration. • Designed operational processes using Visio and participated in various operational projects to enhance workflow efficiency.

• Reviewed loan contracts to ensure compliance with approved credit terms and conditions. • Maintained comprehensive customer product details and documentation within the core banking system. • Processed corporate and SME credit disbursements, adhering to internal procedures and regulations.

Deutsch B2 Berufssprachkurs