Caroline Mergen

I am keen to be responsible for the Bavarian, Austrian, French, and Benelux markets. By handling leisure, corporate, and MICE clients, I enhanced the ability to adapt my skills to the client’s and company’s needs. I planned and budgeted various business trips. I am responsible for the coordination of sales events, advertising campaigns, exhibitions, contracting, and several site inspections for both properties. Cold-calling is also one of my daily tasks.

As the GM’s PA, I supported him in managing his expenses, travel and leave authorisation forms and VIP guest correspondences, booking requests and complaints handling. I was also responsible for handling and following up on answering the online reviews in order to maintain quality. Furthermore, I handled marketing and PR tasks, such as social media posts, website content creating, writing press releases, guest service directories, different newsletters and supporting site inspections.

Delivering the post-mail to companies by car. Very precise and detailed work, combined with steady time pressure and night shifts.

Support of Marketing and Event team in planning different events. By doing organizational work, writing and checking functions, I gained the ability to multi-task as well as working under high time pressure.

Courses: Spanish, Digital Marketing, Doing Business in Mexico, Enterprise & Culture & Business in the world