Cathy Dulick

Project Manager for the Analytics Center of Excellence. • Managed intake of new requests for data analysis and data assets, including conducting intake requirements meetings, providing summary of intake requests to management, and facilitating the project prioritization process. • Conducted daily standups and updated progress in ZOHO and JIRA for team tracking, planning and burndown. • Coordinated with Team Leads to summarize findings, outcomes and recommendations into PowerPoint presentations.

Provided reporting & technical support for a global sales staff & mgmt • Designed & maintained reports to facilitate well-informed management of sales ops • Validated data for IT system upgrade project, ensuring data integrity between source system & data repository • Uncovered a flaw in operating procedures that led to a backlog of incomplete customer records in Salesforce; reduced backlog of incomplete US customer records by 65% • Gathered data & designed PowerPoint presentations for mgmt meetings

• Acted as liaison between the CIS department and IT development team to implement an EDW comprised of data from multiple source systems. o Identified required fields of data from source systems to be stored in the EDW. o Designed queries in SQL, MS Query & Access to test EDW data integrity. • Designed QlikView dashboards for more effective visualization of business unit performance, to positively impact & inform guided management decisions.

• Designed queries and reports in SQL, MS Query and Access to improve business unit efficiency, and analyzed data results for market trends, shareholder activity, and production. • Prepared quarterly and bi-annual reports as mandated by the Federal Home Finance Agency and ensured regulatory compliance.

•Liaison between the Ops dept & IT development team to implement a Data Warehouse comprised of data from multiple source systems. •Identified necessary fields of data from source systems to be stored in the DW •Designed queries to test Data Warehouse data integrity in comparison to source tables of multiple source dBs. •Liaison between the customer and development team during implementation of BI software •Researched & evaluated potential software vendors. •Guided BI implementation consultant in SDLC

Responsible for various aspects of IT development & support for a marketing firm. • Identified software needs of employees, researched and evaluated potential Business Intelligence software vendors. • Designed queries and reports in SQL, MS Query and Access, and analyzed data results for market trends, marketing campaign success rates, and potential niche opportunities. • Processed IT help desk issues, managed mass email distribution and statistics, and maintained and repaired hardware.

Responsible for various aspects of IT development & support for a non-profit organization. •Designed & implemented a special events tracking software module, & evaluated & customized existing CRM modules for efficiency & effectiveness •Designed ad-hoc queries & reports to evaluate member statistics, ensured data integrity through data analysis •Developed employee training resource materials, trained new employees on software &hardware •Tested & implemented software upgrades

• Assisted as a liaison between Sales & Services staff and software consultant to implement a Customer Relationship Management system. o Researched software functionality needs of Chamber employees. o Assisted in data integrity testing. • Managed temporary employees for membership verification phone bank. • Designed queries and reports, maintained databases, corrected invalid data.

Responsible for expanding business to new markets for an industry trade journal. • Created and maintained relationships with national and international owners, developers and media as reporting sources for newly instituted National Reporting team. • Developed and disseminated marketing communications. • Handled customer inquiries regarding upcoming construction projects. • Trained new employees. • Manned industry trade show booths.

• Developed new reporting territories in 5 states through cold-calling, marketing communications development and dissemination, and trade show coordination. • Created and maintained relationships with information sources. • Trained new employees, handled customer inquiries.