Charmaine Fonseca-Hall

Basic

Marcq en Baroeul, France

Skills

A bilingual
multicultural
international Project Director
versatile and experienced with a broad range of skills
a proven record of accomplishment in
high profile start-up and established blue chip companies. Recognised for providing high-level operational
commercial and strategic management to build consistently improved business performance and enhanced profitability. A strong pro-active leader
empowering staff to take ownership
providing coaching
training and mentoring to build cohesive team working together to achieve individual targets and company objectives. Results oriented and customer focused
with excellent relationship management skills. Works well under pressure in fast-paced
time-sensitive environments. Bilingual (English/French) and intermediate Spanish. Career Highlights: -Consultancy
management training and business development: helping small
medium and large sized companies face the challenges of doing business in a global marketplace -Expertise in managing small and large start-up operations: Disneyland Paris theme park
Eurotunnel passenger and freight service
Universal Boissons commercial operations France. -Recruitment
management and development of multi-cultural personnel: Disneyland Paris (80 staff members) and Eurotunnel – Calais
Channel Tunnel operator (250 staff members) -Multicultural
multisite project management: educational
commercial and tourist related economic development projects for Eurotunnel
maximising duty free revenue for Eurotunnel (£180m increase in 1 year - 1999) and developed new retailing concepts to replace duty free revenue after its abolition -Change project management: implementation of a customer-centric strategy for Eurotunnel (France and UK)
geared towards improved service
greater efficiencies and improved financial performance -Revenue Generation projects: Developed an advertising strategy for Eurotunnel by increasing the diversity of opportunities
doubling profits Strategic Project Management : international partnership develop

Timeline

Professional experience for Charmaine Fonseca-Hall

  • Current 13 years, since 2009

    International Consultant and Trainer

    CEPI Management

    I provide consultancy and training in strategic, operational and multicultural change management to small, medium and large businesses in a wide range of sectors in English and French. Contact with clients allows me to remain sharp in my subjects of expertise and practices.

  • 8 months, Aug 2007 - Mar 2008

    Management Consultant

    Universal Groupe

    Providing operational and strategic support to find new markets, enhance operational and commercial procedures, increase productivity, increase margins and reduce costs

  • 13 years, Apr 1993 - Mar 2006

    Operational and Business Development Manager

    Eurotunnel

    Responsable for contributing to a change programme that developed: a new customer focused vision and strategy, a flatter organization that empowered and recognized staff contribution, investments in training and communication, embedded top down, bottom up business processes. I was responsable for delivering results for a number of projects as a continued part of the change programme to increase operational performance efficiencies, cost reduction and revenue generation.

  • 1 year and 3 months, Sep 1991 - Nov 1992

    Operations and Attractions Manager

    Disney SCA Paris

    Recruitment, training and managing a diverse group of individuals of all ages, backgrounds and cultures to a tight timescale and difficult social conditions pre-opening. Post-opening, tracking and improving performance, always looking for opportunities for growth potential, building team cohesion and delivering long lasting customer satisfaction and service excellence.

  • 7 years and 11 months, Sep 1981 - Jul 1989

    Operational and Business Development Manager

    British Airports Authority

    Make an impact through my contribution to increasing operational process improvements, customer satisfaction and reducing operating costs. I carried out research and put in place a business plan proposing actions with direct implications on customer satisfaction of services and operational efficiency of systems and processes provided. Following promotion, I headed up a project team I was able to implement many of the actions I had outlined in addition to other strategic revenue generating projects.

Educational background for Charmaine Fonseca-Hall

  • 1 year and 8 months, Sep 1987 - Apr 1989

    Business studies

    Open University

    General Business Administration Finance and Accounting Personnel Management

  • 3 years and 11 months, Sep 1977 - Jul 1981

    French, Economics and Politics

    Kingston University - London

    French language Economics International Trade and Commerce Politics

Languages

  • English

    First language

  • French

    Fluent

  • Spanish

    Intermediate

Wants

I am always on the look out for new opportunities in consultancy and training so that I can grow and develop on both a professional and personal dimension. I also want to meet like-minded people
exchange points of view and experiences with them.

Interests

Developing relations and contacts to add to my own personally and professional growth
dancing and sport to maintain my physical and emotional welbeing
travel
cooking and entertaining to give and receive pleasure from my friends and family

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