Chester Zhang

1.Responsible for company’s products and services introduction Chinese-English translation works, between company and its client correspondence translation works. 2. Responsible for company in-house employee English training works. 3. Responsible for foreign client visit arrangement and on-site oral translation works, consulting company training program on-site oral translation works. 4. Responsible for company’s leader business negotiation with foreign client translation works, and publicizing works.

1. Participate in the study of various Hotel price policies, discount policies, preferential policies. 2．Telemarketing, E-mail marketing, Sales call, to develop new client, maintain existing client, timely deliver hotel information to client, sell hotel products, increase benefit. 3. To achieve sales commitment and ensure client satisfaction, maintain and develop good guest relationship, to build hotel excellent image. 4. To build clients profile, to collect competitors information as reference for manag

1.Perform Front Office management works. 2. Using Hotel OPERA system to handle reservation, Guest check-in and check –out, Administrative works, Account management, coordinate various departments to ensure the normal operation of hotel. 3. Provide high level customer service include VIP guest. 4. Attend to guests' enquiries and resolve customers’ complaints in qualitative and expeditious manner. Received many letters of appreciation from guests, and letter of appreciation from company CEO.

1.Responsible for recruitment, publicizing, consultation, daily office administrative work. 2. Responsible for project data and membership arrangement 3. Thourgh face-to-face contact to develop new clients and maintain existing customers 4. On behalf of Company to given speeches at many universities to publicize. 5. Responsible for foreign client visiting arrangement. 6. Arrange interview between foreign employer and applicants Successfully increased potential client exceed more than 380 persons du

Provide excellent catering service to customer, involved in F&B management, study and practice within job rotation in multiple positions, also experienced the preparation of new opening of Asia Grand, and working 2 months continuously without off-day due to business booming. Successfully completed the 6 months trainee program with and received a high evaluation from general manager and my colleagues.

Hotel Management,Expo management,Tourism Marketing,HR management,etc.