Christian Voirol

ECTOS its activities in July 2013 to support SMEs with the objective to create a convergence of outsourced services with a one stop shop for all specific activities such Finance, Human Resources, Legal and Marketing. Our customers can rely on ECTOS for all the tasks which are not directly related to their activity allowing them to concentrate to their core business.

With this client facing Account Manager role, I am responsible and accountable for the financial performance, service delivery and developing long term strategic growth on medium to large accounts. My key Responsibilities are: maintain and develop customer relationships at CIO/CEO level, customer satisfaction, overall profit of contract, revenue growth, and accountability for contractual service levels.

I was responsible to build out the Interoute pan-European network in France & Switzerland and put in place local operations and maintenance staff and services, in order to ensure industry leading service availability and timely service provisioning. I was working close to the Sales management and Business Development to identify opportunities for additional business value creation through network expansion and/or services acquisition.

Consultation with customers on the design and implementation of their network, hosting, security and Media solutions. Ensure that designed solutions are technically and pricing assured and deliverable. Operate as an internal customer to the Product Management group making sure that they are commercially and technically competitive. Support Sales in the development of technical and commercial proposals, presentations and solutions. Production of technical solution documentation.

Project manager for the local loop unbundling (LLU) major project for COLT Switzerland (66 point of presence,12 cities) I was responsible of the service delivery coordination within the whole Swiss territory. I worked 20-40% in Zurich

Network deployment and services implementation in International, national and local environment mainly for major business enterprises in finance, media, government, Small/Medium enterprises and carriers industry sectors, Network maintenance, diagnose and troubleshooting including call-out and 2nd/3rd level customer support. Projects follow up liaising with internal&external resources ensuring quality and lead-time of the services. Skills improvement with several internal and external trainings.

Project management basis, role of project manager (with simulation), build and promotion of the projects, crisis management and negotiations.

Business management, human resources management, accounting, finance, project management, marketing, quality management, rights & legal aspects.