Christopher Bird

Microsoft Office 365 Developer | Systems Integrator | MCSE, MCTS, MCSA, MCP

Updating Raiser Edge database enabling Gift Aid donations to be submitted and collected from Inland Revenue.

Three month contract extended. • Implemented Customer Centric Solution Selling strategy. • Prospected & sold ICT support services to SME market. • Promoted ICT support services at networking events. • Prepared and presented client support contracts.

Identified and developed new business, promoting mortgage facilities to the private sector. • Client consultations, evaluating borrowing needs and financial status, and providing expert advice on an extensive range of mortgage and insurance products • Preparation, presentation and negotiation of application proposals • Liaise with solicitors, surveyors and estate agents to progress up to forty mortgages through to completion

Back office mortgage, insurance administration.

Provided direction, coaching and leadership to personnel in the organisational management of bars including cash and account management.

Banqueting, cash and account bars, staff supervision and mentoring, stock ordering, prepared and submitted event beverage audit report used to generate final client invoice.

Responsible for residential and F&B service provisions, six training rooms catering for 50 residential guests and up to a total of 150 day clients, managing a total 14 staff.

Managed 12 full time, 180 – 200 casual staff, developed service provision for the Burswood Dome, Convention Centre, Casino, Hotel and Golf Course, five star venue for exhibitions, theatrical shows, corporate, social and themed events, and pop concerts catering up to 27K guests a day.

Plan employee training and implement, cleaning schedules for kitchen, back of house areas, dish washing, pot washer for individuals and teams, liaise with contractors and manage suppliers, carrying out inspections of property, cleaning machines, dishwashers, carrying out inventories and maintain stock levels for cleaning materials, departmental china, cutlery, glass, and ensure compliance with health and safety and other statutory regulations.

New hotel opening, 401 guest rooms, 32 hotel suites, a ballroom seating 800 and 3 function rooms, recruited, trained and managed six full time, 80 casual C&B staff. Positively contributing to the launch of this hotel banqueting department prior to opening visited client offices to sell corporate and social events.

Food and Beverage experience as follows: Head Floor Waiter - American Bar (Barman) - Lounge - Banqueting - Terrace Restaurant - Commis, Trancher (carver) Chef de Rang, Head Waiter, Wine waiter.

Finanical Strategy, Knowledge & Change Management