Cina Houschyar

Basic

Angestellt, Assistant F&B Manager, Kempinski Hotel Berchtesgaden

Berchtesgaden, Germany

About me

I am an experienced hotelier, who always strives for results, motivated and organised, a passionate team-worker with a financial acumen, creative, dynamic when dealing with people, guests oriented, hands-on and attentive to details. Excellent service and guest satisfaction are of the greatest importance to me and I believe they can only be achieved through clear communication, regular training, knowledge and character. F&B Experience: Food & Beverage Management, Banqueting and Events, Fine dining, Casual & All Day Dining, Bars and lounges, Room Service, Executive Lounge Service, Manager on duty (MOD)

Skills

Motivation
Flexibility
Team Player
Reliability
Organizational talent
Ability to work under pressure
Commitment
Ambition
Self-reliance
Discipline
Ability to communicate
Interest in new tasks and organisational improvement
Strong Customer Service skills.
Hospitality Management
F&B Management skills
Cost Control
Menu Engineering
Budgeting
Marketing Plan
Financial Forecasting
Rooms Division skills
Catering
Banquets & Events
Restaurant & Bar Management
Fine Dining
Guest Service Management
Quality Management
Quality Assurance
Mystery shopping
Human Resource Management
Hiring
Selecting job candidates

Timeline

Professional experience for Cina Houschyar

  • Current 4 years and 9 months, since Oct 2017

    Assistant F&B Manager

    Kempinski Hotel Berchtesgaden

    -Effective management of all F&B service areas -Establishing and maintaining guest and customer contacts -Maintenance of the purchasing control system and the suppliers, including orders for the entire department -Improving processes and increasing efficiency -Forecast, capex, budget and subsequent purchases -Compliance with quality management and processing of mystery checker assessments -Efficient workforce and holiday planning -Conducting employee interviews, assessments and drawing up development plans

  • 2 years and 1 month, Dec 2014 - Dec 2016

    Restaurant & Bar Manager

    The Landmark London Hotel

    -Revenue of the restaurant increased by 2% and profitability by 25%; Revenue of the bar increased by 8% and profitability by 4% -Cost control to achieve above results – maintained stock control; minimized and tracked wastages and breakages; optimized flexible and fixed payroll; -Improved TripAdvisor scores for Restaurant from position 3,394 (December 2014) to 1,612 (October 2016) and for the Bar from position 3,098 (December 2014) to 210 (October 2016) in “London Night Life”.

  • 1 year and 2 months, Sep 2013 - Oct 2014

    Restaurant Manager - Hilton Beijing

    Hilton Worldwide

    Fine Dining restaurant with 59 seats; scheduling and hiring of new staff; employee development by doing frequent trainings, especially on food and wine knowledge; maintaining budget, inventory and PAR Stock; cashiering (Micros); cost control; Menu Engineering; P&L; implementation of promotions (Marketing Plan) and doing sales calls/blitzes; compliance of brands standards and sequence of service (SOP); building customer relationships and managing guest requests.

  • 1 year and 2 months, Jul 2012 - Aug 2013

    Restaurant Manager/Maitre D'

    AIDA Cruises

    In charge of the operation of the biggest buffet restaurant aboard with a seating capacity of 896 along with 26 employees and 4 meal periods daily. Additionally responsible for creating the entire restaurant department schedule for all employees (approx. 70 pax.)

  • 2 years and 3 months, Feb 2010 - Apr 2012

    Bar Manager & F&B Admin.

    Sheraton (Starwood)

    Overseeing daily operation, staffing, employee development, maintaining inventory and PAR Stock, cashiering (Micros), cost control, implementation of promotions, compliance of brands standards, building customer relationships; Assistant to F&B Manager and Banqueting

  • 1 year and 1 month, Dec 2008 - Dec 2009

    Front Office Management Trainee

    Hilton Chicago

  • 3 months, Oct 2006 - Dec 2006

    Marketing Assistant

    Paderborn-Lippstadt Airport

  • 5 months, Jan 2006 - May 2006

    Front Desk, Guest Service/Public Relations

    Iberostar, Playa Paraíso, Playa del Carmen, Mexico

  • 3 months, Oct 2005 - Dec 2005

    Project Assistant

    Scherer&Friends, Hamburg

Educational background for Cina Houschyar

  • 1 year and 5 months, Feb 2007 - Jun 2008

    Business, Management & Administration

    University of Sunderland

  • 2 years and 4 months, Oct 2004 - Jan 2007

    International Tourism- and Eventmanagement

    Euro-Business-College Bielefeld

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Intermediate

  • French

    Basic

Interests

Hotel Industry
Tourism
Languages
Computers
Culture
Travel
Sports (e.g. football)
Music

Group memberships

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