Company
Cina Houschyar
Basic
Angestellt, Assistant F&B Manager, Kempinski Hotel Berchtesgaden
Berchtesgaden, Germany
About me
I am an experienced hotelier, who always strives for results, motivated and organised, a passionate team-worker with a financial acumen, creative, dynamic when dealing with people, guests oriented, hands-on and attentive to details. Excellent service and guest satisfaction are of the greatest importance to me and I believe they can only be achieved through clear communication, regular training, knowledge and character. F&B Experience: Food & Beverage Management, Banqueting and Events, Fine dining, Casual & All Day Dining, Bars and lounges, Room Service, Executive Lounge Service, Manager on duty (MOD)
Timeline
Professional experience for Cina Houschyar
-Effective management of all F&B service areas -Establishing and maintaining guest and customer contacts -Maintenance of the purchasing control system and the suppliers, including orders for the entire department -Improving processes and increasing efficiency -Forecast, capex, budget and subsequent purchases -Compliance with quality management and processing of mystery checker assessments -Efficient workforce and holiday planning -Conducting employee interviews, assessments and drawing up development plans
2 years and 1 month, Dec 2014 - Dec 2016
Restaurant & Bar Manager
The Landmark London Hotel
-Revenue of the restaurant increased by 2% and profitability by 25%; Revenue of the bar increased by 8% and profitability by 4% -Cost control to achieve above results – maintained stock control; minimized and tracked wastages and breakages; optimized flexible and fixed payroll; -Improved TripAdvisor scores for Restaurant from position 3,394 (December 2014) to 1,612 (October 2016) and for the Bar from position 3,098 (December 2014) to 210 (October 2016) in “London Night Life”.
1 year and 2 months, Sep 2013 - Oct 2014
Restaurant Manager - Hilton Beijing
Hilton Worldwide
Fine Dining restaurant with 59 seats; scheduling and hiring of new staff; employee development by doing frequent trainings, especially on food and wine knowledge; maintaining budget, inventory and PAR Stock; cashiering (Micros); cost control; Menu Engineering; P&L; implementation of promotions (Marketing Plan) and doing sales calls/blitzes; compliance of brands standards and sequence of service (SOP); building customer relationships and managing guest requests.
In charge of the operation of the biggest buffet restaurant aboard with a seating capacity of 896 along with 26 employees and 4 meal periods daily. Additionally responsible for creating the entire restaurant department schedule for all employees (approx. 70 pax.)
2 years and 3 months, Feb 2010 - Apr 2012
Bar Manager & F&B Admin.
Sheraton (Starwood)
Overseeing daily operation, staffing, employee development, maintaining inventory and PAR Stock, cashiering (Micros), cost control, implementation of promotions, compliance of brands standards, building customer relationships; Assistant to F&B Manager and Banqueting
1 year and 1 month, Dec 2008 - Dec 2009
Front Office Management Trainee
Hilton Chicago
3 months, Oct 2006 - Dec 2006
Marketing Assistant
Paderborn-Lippstadt Airport
5 months, Jan 2006 - May 2006
Front Desk, Guest Service/Public Relations
Iberostar, Playa Paraíso, Playa del Carmen, Mexico
3 months, Oct 2005 - Dec 2005
Project Assistant
Scherer&Friends, Hamburg
Educational background for Cina Houschyar
1 year and 5 months, Feb 2007 - Jun 2008
Business, Management & Administration
University of Sunderland
2 years and 4 months, Oct 2004 - Jan 2007
International Tourism- and Eventmanagement
Euro-Business-College Bielefeld
Languages
German
First language
English
Fluent
Spanish
Intermediate
French
Basic