Cinthia Campmany

Responsible for: supervising and motivating one team to ensure they’re delivering high quality customer service and that the work is done correctly so the business can run smoothly and the metrics are achieved; coaching each agent, to help them develop communication skills and learn how to use the necessary tools to solve clients’ problems; translating (English-Portuguese) the daily content coming from Netflix´s head office and available in the intranet for the agents (News, Outages and New Procedures).

Providing information (telephone and e-mail) about products and services and first level support for solving problems and difficulties faced by the users of the company's tools (troubleshooting, remote assistance, referral by opening protocols to monitor and ensure the resolution if routed to the second level. All activities fulfilling SLAs). Translating (English-Portuguese) clients´ documents and recording the voice of IVR (Interactive Voice Response) for Brazilian costumers.

Physiotherapy care of patients with physical disabilities, understanding the desires of each patient associated with their clinical condition. Instructing the caregiver, about how to realize procedures to increase quality of life and to achieve the daily activities. Organizing scheduled colleagues considering the available work force and patient’s restrictions, managing the service frames, recording activities with each patient, as well as their clinical course during hospitalization.

Carrying out trading coins, tokens, slot machines’ tickets, chips, checks, Western Unions transactions and promissory notes for cash, quickly and effectively, keeping inventory on transactions that exceed US$1,000.00 (one thousand dollars). Required high level of soft skills and excellent English skills, explaining and justifying for customers the details of the procedures required to perform each operation – performing customer service in an enjoyable and polite way.