Claudia Gutermann

Timely raising of change records. Attending change approval boards as primary project change contact. Obtain change board approval in a timely fashion and requesting attendance of needed resources. Escalating change approval issues. Performing change schedule clash management. Populating migration planning tool with change record information. Track status of open changes. Ensuring no project migrations are cancelled due to non-compliance with customer change management process. Closing change records.

Planning and preparation of projects according to the release dates due to customers’ requirements. Test and roll out planning. Interface to business and stakeholder management on different levels. Coordination of activities within the teams, as well as internal and external stakeholders. General project leader tasks such as resource, budget and tasks planning, communication, reporting, control. Lead of meetings and the project teams. Creation of contract extensions.

Successful lead / collaboration deploying different IT application and infrastructure projects worldwide without interrupting business activities. Complete change-, release-, quality- and risk management. Control of deadlines and costs. Budgeting, resource, offer and vendor management. Target oriented communication to stakeholders on different levels and locations in German and English. Collaboration with virtual teams. Main contact for project inquiries. Coaching, training, support. Management function.

Project lead for the implementation of office standard products in the messaging environment of the city of Zurich. Development, operation and support of the MS Exchange backbone ensuring the communication with Lotus Notes. Installation, configuration and 2nd level support for MS Exchange servers, MS Windows NT 4 servers and MS Windows clients. MS Exchange training and supervising an IT apprentice.

Project lead for the implementation, maintenance and life cycling of hardware and software components, as well as the technical support of computer and network infrastructure. Support and training for employees (organization and execution) - Member of middle management