Cristian Conti

• Responsible for the administrative part of the project through a new Visible Management concept. • Developed strong leadership skills by organising workshops and conducting quality audits. • Developed strong business relationships with the constituents served by our office including clients, employers and other stakeholders in order to maximise resources, add value and increase profitability. • KPI's, ensuring efficient updated syntheses which are presented regularly to the hierarchy.

• Provided ad-hoc support to key administrative staff in the Faculty whilst organising appointments and liaising between students and academic staff • Improved problem solving abilities while working in the Faculty's Reception. • Developed time-management and organizational skills while preparing presentations and set-up events such as Open Days and Campus Tours.

• Delivered on EC225 Quality Stream Project. • Directly responsible for defining a Top 10 Visual Inspections of the helicopter before the delivery. • Dedicated to deliver outstanding customer service playing a key role in the Delivery Team as dealing with customers remarks during the entire sale process of Super Puma Helicopters. • Played a key role in measuring and evaluating the cost of non-quality. • Delivered a key part on the minor incidents investigation process and technically reporting.

• Worked as a Sales Supervisor at Ricoh Arena during 2012 Olympics and Paralympics where due to various allocated tasks, team collaboration, leadership and time management skills were enhanced. • Previously involved in organizing events such as match days, dinners and various exhibitions.

• Screened various cargo containers and pallets ensuring they comply with regulations. • Maintained a strong line of communication with Imports and Airline staff to maintain coherence between ground and administrative personnel. • Developed knowledge and understanding of vital airport operations, such as security checks, personnel and cargo transfer.

• Exchange Semester - Part of the Industrial Placement year • Indicative Modules: Industrial Design; Design Thinking; Open Innovation; Marketing and Service Management; German.

Airport Operations; Aviation Strategy and Planning; Aviation Safety, Security and Emergency Planning; Airport Passenger and Cargo Operations; Aircraft Maintenance Management; Project Management; Transport and Logistics Management; Airline Simulation; Global Logistics and Supply Chain Management.