Cristina Agafitei

Berufserfahrung von Cristina Agafitei

• Bis heute 9 Jahre und 6 Monate, seit Jan. 2015

  CRM Operations Service Engineer

  Ericsson Telecommunications Romania

  Manage and monitor the good performance of the CRM Production environment Perform preventive maintenance activities Fault handling (troubleshooting, root cause analysis, reporting and improvement plan) Perform daily routine tasks (TT handling) CR analisys and implementation Maintain and create written procedure (OPI) Actively participate in training sessions Maintain contact with 3rd parties involved in production chain in order to maintain the SLA

• Bis heute

  CRM Operations Service Engineer

  Ericsson

• 1 Jahr und 2 Monate, Dez. 2013 - Jan. 2015

  2nd Level Deployment ACRM Service Engineer

  Ericsson Telecommunication Romania

  Providing technical competence and support for service impact in case of technical issues in PreProduction environments Canvass, HotFix and Bugfix installations Provide training for new colleagues, create OPI for ACRM test environments Ensuring 2nd level support, preparation and consolidation of changes Implementing of new functionality, system improvements to fully support customer requirements Contact 3rd party support for tehnical issues outside Ericsson competence