Daniel Moscak

Area Manager & Coordinator in Passenger and Airport Operations. Fraud Prevention and Revenue Security.

Consolidating of two departments in Passenger operations, focus on first & single point of contact for passengers, easy efficient access for staff to Know-How to avoid congestion within the Hub, optimizing processes, lean management.

Klicken Sie hier, um die Positionsbeschreibung zu bearbeitenCoordinator & acting Duty Manager in conflict situations with staff, clients and airport irregularities. Fraud Prevention and Revenue Security. Managing work schedules, Sales & Service Performance of the Sales Agents and the internal Website which provides New Information/Know How and Policies/Processes/Procedures to the Staff.

Acting Supervisor in critical situations with clients and airport irregularities.Managing work schedules and Sales & Service Performance of the Sales Agents. WebPublisher of the internal Website which provides New information/Know How and procedures to the staff.

Assistant in Process Optimizing (making existing Processes Lean and more efficient)

Developement of a Process/Work Instruction to optimize and combine all departments to focus on a single Flight-Irregularity.

Coach & Supporter to Sales Staff, WebPublisher Lufthansa Intranet, Updating the Informational Programs about New Procedure & Products, Sales & Service Support to the First Class clients and Frequent Travellers.

Sales, Customer Service & Relations, Frequent Traveller Program, Controlling Travel Document Status, Irregularity handling of Customers. WebPublisher of the internal Website which Provides Info/New Procedures and Know How to the Sales Staff.

Sales, Service, Marketing the Frequent Traveller Program, Customer Relations, Updating Customer Accounts. Special Duty:Send from Lufthansa Callcenter Kassel as Consultant in TeleSales & Marketing, acting Supervisor, Quality Manager & Trainer to assist in the opening of the GlobalTeleSales Callcenter in Peterborough Canada.(between 11.2003-02.2004)

Supporter to Sales Staff, acting Supervisor with regards to Quality Control, Trainer & Coach. Special Duty: Send as Consultant in TeleSales & Marketing/Supporter from GlobalTeleSales Cape Town to their then new office in Berlin Germany. Acted as Consultant, Supervisor, Trainer on Demand and Quality Manager.(between 10.2000-12.2000)

Coordinating of kitchen departments, Product purchase, quality & cost control, Supervising of Staff.

Supervising Staff, Cost & Quality Control, Stock Purchase & Control, Coordinating of Kitchen Departments. From 12/1991 to 02/1995 was employed by same Establishment as Head Barman and then promoted to Kitchen Coordinator/Head Chef. Head Barman Duties:Stock Control & Purchase, Staff Roster, Quality