Daniel Moscak
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Daniel Moscak
- Current 8 years and 11 months, since Jul 2017Lufthansa Group
Coordinator in Passenger & Airport Operations/Revenue Integrity (Fraud Prev.)
Area Manager & Coordinator in Passenger and Airport Operations. Fraud Prevention and Revenue Security.
Consolidating of two departments in Passenger operations, focus on first & single point of contact for passengers, easy efficient access for staff to Know-How to avoid congestion within the Hub, optimizing processes, lean management.
- 2 years, Jul 2015 - Jun 2017Lufthansa Group
Revenue Integrity/Fraud Prevention & Sales and Service Coordinator
Klicken Sie hier, um die Positionsbeschreibung zu bearbeitenCoordinator & acting Duty Manager in conflict situations with staff, clients and airport irregularities. Fraud Prevention and Revenue Security. Managing work schedules, Sales & Service Performance of the Sales Agents and the internal Website which provides New Information/Know How and Policies/Processes/Procedures to the Staff.
- 7 years and 10 months, Sep 2007 - Jun 2015
Coordinator of Sales/Transfer Service & Customer R.
Lufthansa Passage AG
Acting Supervisor in critical situations with clients and airport irregularities.Managing work schedules and Sales & Service Performance of the Sales Agents. WebPublisher of the internal Website which provides New information/Know How and procedures to the staff.
- 10 months, Mar 2012 - Dec 2012
Project: CLICK
Lufthansa Passage AG
Assistant in Process Optimizing (making existing Processes Lean and more efficient)
- 5 months, Oct 2011 - Feb 2012
Project: Single Flight Irregularity
Lufthansa Passage AG
Developement of a Process/Work Instruction to optimize and combine all departments to focus on a single Flight-Irregularity.
- 9 months, Dec 2006 - Aug 2007
Lead Agent/Supporter & Coach
Lufthansa Passage AG
Coach & Supporter to Sales Staff, WebPublisher Lufthansa Intranet, Updating the Informational Programs about New Procedure & Products, Sales & Service Support to the First Class clients and Frequent Travellers.
- 2 years and 5 months, Aug 2004 - Dec 2006
Senior Service Pro./WebPublisher in Sales & Service
Deutsche Lufthansa AG
Sales, Customer Service & Relations, Frequent Traveller Program, Controlling Travel Document Status, Irregularity handling of Customers. WebPublisher of the internal Website which Provides Info/New Procedures and Know How to the Sales Staff.
- 3 years and 7 months, Jan 2001 - Jul 2004
Senior Service Professional/Coach in Telesales & Marketing
Lufthansa Passage AG(LH-Callcenter),Kassel Deutschland
Sales, Service, Marketing the Frequent Traveller Program, Customer Relations, Updating Customer Accounts. Special Duty:Send from Lufthansa Callcenter Kassel as Consultant in TeleSales & Marketing, acting Supervisor, Quality Manager & Trainer to assist in the opening of the GlobalTeleSales Callcenter in Peterborough Canada.(between 11.2003-02.2004)
- 1 year and 5 months, Aug 1999 - Dec 2000
Lead Agent & Trainer
Globaltelesales(a Lufthansa Company),Kapstadt Sued-Afrika
Supporter to Sales Staff, acting Supervisor with regards to Quality Control, Trainer & Coach. Special Duty: Send as Consultant in TeleSales & Marketing/Supporter from GlobalTeleSales Cape Town to their then new office in Berlin Germany. Acted as Consultant, Supervisor, Trainer on Demand and Quality Manager.(between 10.2000-12.2000)
- 2 years and 5 months, Mar 1997 - Jul 1999
Head Chef
Primi Piatti,Kapstadt Sued-Afrika
Coordinating of kitchen departments, Product purchase, quality & cost control, Supervising of Staff.
- 5 years and 3 months, Dec 1991 - Feb 1997
Kitchen Coordinator & Chef Cook (1991-95,Head Barman)
Charly's Watefront cafe,Kapstadt Sued-Afrika
Supervising Staff, Cost & Quality Control, Stock Purchase & Control, Coordinating of Kitchen Departments. From 12/1991 to 02/1995 was employed by same Establishment as Head Barman and then promoted to Kitchen Coordinator/Head Chef. Head Barman Duties:Stock Control & Purchase, Staff Roster, Quality
Ausbildung von Daniel Moscak
- 1 year and 11 months, Jan 1990 - Nov 1991
Apprentice
The Bistro
- 4 years, Jan 1986 - Dec 1989
Cape Town High School
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C2 (Verhandlungssicher / Muttersprachlich)
Dutch
B1-B2 (Gute Kenntnisse)
Czech
B1-B2 (Gute Kenntnisse)
Afrikaans
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