Daniel Stracke

As Guest Service Manager I am currently part of the Front of House Team. In this positions I am reporting directly to the Director of Rooms. During my daily work I am responsible for the warm welcome and fond farewell of the guests. In this position I manage a team of 6 Guest Service agents. Together we organize the luggage delivery, valet parking and hotel limousine services.

As Guest Service Supervisor I am currently part of the Front of House Team. In this positions I am reporting directly to the Director of Rooms. During my daily work I am responsible for the warm welcome and fond farewell of the guests. In this position I manage a team of 6 Guest Service agents. Together we organize the luggage delivery, valet parking and hotel limousine services.

As Guest Service Officer I am currently part of Rooms Division Management team. During my daily work I am representing the property management in resolving any guest related situation. I manage the flow of questions and direct guests within the lobby. At the same time I maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

As Management Trainee within the Rooms Division department I am currently part of the Guest Services team. During my daily work I am representing the property management in resolving any guest related situation. I manage the flow of questions and direct guests within the lobby. At the same time I maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

I absolved a Front Office Trainee program which was provided by the Marriott Grand Hotel in Point Clear. During this year I was working as Front Office Clerk, At-Your-Service-Agent and Night Auditor.

Responsibility included: -check-in and check-out, preparing guest bills and currency exchange -Providing guests with tourist informations -Handling phone calls, reservation requests and wake up calls -Conducting administrative work -Solving guest complains and fulfilling guests needs -Coordinating room assignments

-Managed all front desk functions heavily focused on daily arrival and departure -Responsible for the end of day procedure -Worked closely with all outlet managers to prepare the closing of cash accounts -Balanced all shift audits -Managed Manager on duty tasks during the weekend -Assisted the night manager by preparing and distributing daily reports that recap all ledger activities -Accomplishment of the night room service

Selected for a three-month training program provided by the Nusa Dua Beach Hotel & Spa which included training at the Front Office and Food and Beverage.