Daniela Campos

As a European Key Account Manager I am responsible for consultancy, support and partnerships development for the distribution of warranties and insurances products within the automotive industry such as, but not limited to, Automotive OEMs, Captive Financial Services, Banks, Leasing Companies, Long Term Rental companies and B2C online companies within the European market.

Currently providing consultancy services to SMBs in Chile; value propositions, revenue growth, and pricing strategies.

• Designed the commercial strategy for the subsidiary in Chile, increasing annual sales of leasing contracts by 17%. • Executed the local electromobility strategy offering a comprehensive solution for leasing of electric cars thus accelerating the transition to a sustainable mobility. • Developed the CX team and implemented initiatives improving the NPS score in 30 pts. • Monitored the sales staff performance, participation in tenders, and managed the relationship with local and regional clients.

• Led the commercial and contractual relationship with the major nonprofit insurance distribution partner, overseeing the end-to-end business strategy implementation (product design, sales performance and customer satisfaction). • Negotiated contract conditions that secured a win-win situation for both companies and its customer on a long-term partnership. • Regularly reported top management on partnership status and KPIs, while coordinating various internal teams for timely client project delivery.

• Managed the day-to-day commercial relationship with a major partner, coordinating the different stakeholders to execute the business plan, while monitoring the KPIs of the partnership (sales, revenue & profitability). • Worked with the client and sales team to identify new market opportunities, launching 5 different new insurance products. • Member of BNP Group Leaders for Tomorrow program, recognizing leadership skills & abilities to drive positive change within the organization.

• Led the end-to-end implementation of new products, coordinating the different departments involved in the process. • Conducted periodic training on product features and sales arguments. • Generated product documentation, presentations, and promotional materials for the sales team and final customer.

• Managed the relationship with the Nº1 partner in North America, coordinating internally necessary actions to ensure partnership success. • Executed the implementation of the agreement between American Airlines and the subsidiaries TAM and LAN Colombia after the LAN/TAM merger. • Responsible for monitoring the proper execution of LATAM's value proposition on the partner’s site and accomplishment of the service level agreements.

• Led the daily relationship and agenda with all the partners in North America. • Implemented initiatives that improved the daily integration with the partners and thus the satisfaction of the passengers, such as the equalization of the baggage allowance policies on codeshare flights.

• Controlled the KPIs of the business unit and reported them in the monthly international sales meeting. • Point of contact for the sales representatives in each country and coordinator of global initiatives and improvements for the subsidiaries.

One semester Exchange Program on the Business School

Assistant Professor: Business Strategy & Management | HR Administration.