Daniela Mewes

assisting with human resource plans and procedures for all company personnel, supporting the development and implementation of personnel policies and procedures, maintaining company organization charts and the employee directory, maintaining compliance with federal and state regulations concerning employment, responsible for payroll and work scheduling, handling of all employee inquiries, employee counseling, performing of other related duties as required and assigned

assisting professionals and their families with the relocation process to Switzerland, setting and handling of various priorities in a fast moving environment with a high level of service, flexibility and time management and a strong focus on customer satisfaction; discrete thinking and acting, organization of arrivals and departures, organizing removals, home search assistance, integration support, achievement of objectives through continuous, positive client feedback

attending to guest needs and queries promptly and efficiently, handling of guest complaints, ensure guest recognition, preparation of amenities program and distribution, concierge services, maintaining order and guest satisfaction, responsible to make managerial decisions

greeting and registering guests, providing outstanding guest service during their stay, handle guest accounts, operate the telephone console, process reservations and cancellation requests, answer any guest inquires, preparing daily reports, balancing transactions, recognized for up selling the most suites in a month, employee of the week recognizing my outstanding organizational skills, increase in pay for highest percentage on performance review

perform general and clerical duties for the Academic Affairs office and the Vice President, customer service