Danny Grenningloh
Angestellt, 2nd Line Senior IT Coordinator, Atradius Kreditversicherung
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Danny Grenningloh
Bis heute 8 Jahre und 6 Monate, seit Jan. 2016
2nd Line Senior IT Coordinator
Atradius KreditversicherungCoordinating the 2nd line support team in Cologne, Germany. Responsible for providing 2nd line and on-site support for 17 location and 5 countries: Germany, Austria and Hungary. The 2nd line team in Germany is part of a global team, supporting global projects.
Team leader 2nd level support team Philip Morris Benelux. For the sites: Berchem (Antwerp), Bergen op Zoom and Brussels.
Providing 2nd/3rd line support regarding end-user services. SPOC Responsibilities include: - Spokesperson for the team towards both the client and the internal organization. - Ticket analysis and Reduction. - Managing shift-left activities. - Creating work instructions for both 2nd and 1st line (part of shift left), - Overall service improvement.
1 Jahr und 10 Monate, März 2014 - Dez. 2015
IS Customer Services – End User Computing Engineer (Through Stefanini)
Philip Morris InternationalProviding 2nd/3rd line support regarding end-user services. Including but not limited to: - Hardware and software support for desktops, laptops and mobile devices. - Active Directory maintenance. - CMDB Maintenance - Implementation and follow-up of changes. - Performing mass roll-out of devices. - Creating and running health and status reports.
1 Jahr und 10 Monate, Jan. 2012 - Okt. 2013
Head of the unit service desk & automation / development coach
Liquid Stones
- Setting up and implementing a new service desk. Including, the procedures, facilities and training of personnel. - The planning of the service desk and automation team as well as making sure these are properly staffed. - Generating process reports as well as managing and maintaining customer contact and relations. - Creating, maintaining and improving uniform and efficient procedures. - Coaching, instructing, guiding and evaluating trainees.
2 Jahre und 8 Monate, März 2011 - Okt. 2013
Engineer
Liquid Stones
Implementing, supporting and maintaining office automation for small and medium enterprises; from desktop support to server and network management, as well as documenting these (network) infrastructures and analyzing and improving the current environment and where necessary ordering and installing new hard- and/or software.
2 Monate, Aug. 2013 - Sep. 2013
IT Service desk analyst and on-site support (through Liquid Stones)
SGS Holding Deutschland B.V. & Co. KG
Maintenance and management of the local IT infrastructure and offering desktop support for the internal customer.
4 Monate, Feb. 2013 - Mai 2013
Skilled Servicedesk Analist III (through Liquid Stones)
KPN Corporate Market
Offer first line support; solve problems with own insight and ability (at least 80% of all calls are solved first line). Also monitoring, coordinating and following up on open incidents within the entire chain.
2 Monate, Jan. 2013 - Feb. 2013
IT Service desk analyst and on-site support (through Liquid Stones)
SGS Holding Deutschland B.V. & Co. KG
Maintenance and management of the local IT infrastructure and offering desktop support for the internal customer.
4 Monate, Okt. 2012 - Jan. 2013
System Administrator (through Liquid Stones)
Porta Mosana College
Maintenance, management and documentation of the local IT infrastructure (server, network and workstations) and offering desktop support for the internal customer. Maintaining and managing contacts with 3rd party suppliers and also advising improvements to the current infrastructure and where necessary ordering and installing new hard- and/or software.
3 Monate, Okt. 2012 - Dez. 2012
Skilled Servicedesk Analist (through Liquid Stones)
KPN Corporate Market
Offer first line support; solve problems with own insight and ability (at least 80% of all calls are solved first line). Also monitoring, coordinating and following up on open incidents within the entire chain.
2 Monate, Nov. 2011 - Dez. 2011
System Administrator (through Liquid Stones)
Arcus College
Maintenance, management and documentation of the local IT infrastructure (server, network and workstations) and offering desktop support for the internal customer
9 Monate, März 2011 - Nov. 2011
System Administrator (through Liquid Stones)
Porta Mosana College
Maintenance, management and documentation of the local IT infrastructure (server, network and workstations) and offering desktop support for the internal customer. Maintaining and managing contacts with 3rd party suppliers and also advising improvements to the current infrastructure and where necessary ordering and installing new hard- and/or software.
2 Monate, Dez. 2010 - Jan. 2011
Junior Consultant
Cutech B.V.
Implementation and support of office automation for small and medium enterprises; from desktop support to the building and installing of servers and the installation of security monitoring systems.
Fulfilling these tasks and responsibilities at the Operations Control Centre: - Person In Charge. - BCC (BUSINESS CONTROL CENTRE) - Mainframe (Batch) operator Z/OS, Z/VM en VSE. - General Control Centre. Help desk to Help desk activities, Datacentre access outside office hours, Access requests from third party suppliers and maintaining stand-by and contact information of support groups and management.
Offer first line support; solve problems with own insight and ability. Also monitoring, coordinating and following up on open incidents.
6 Jahre und 10 Monate, 2001 - Okt. 2007
Sales Advisor
Dixons
Responsible for the sales of popular consumer electronics and all other activities this involves.