Nahuel Palet

Provide 2nd level and 3rd level full remote support. Train new employees. Help new clients to make technical feasibility analysis. Analyse and resolve complex issues, maintaining a high level of customer satisfaction and keeping a customer-centric mindset​. Document new procedures and improve documentation of existing ones. Create automation tools that help increase the efficiency and effectiveness of our team and its processes. Application’s log reviews. Issues triaging.

Level 1-2 configuration and support analysis. Support, maintenance and implementation of the platform. Resolution of platform incidents. Reporting. Review of logs. Constant communication with providers.

Level 2 configuration and support analysis. Support, maintenance and implementation of WEB platforms. Resolution of platform incidents. Reporting. Review of logs, SQL, PL / SQL, Shell scripting. Java code review and bug reporting.

Level 1 and 2 Support . Documentation for ISO 9001 certification. HelpDesk. Assembly and repair of desktop computers (Install Windows XP OS, 7, 10 and various applications and taking care of hardware issues). Software conflict resolution. Application support for users and users training. Network support (Wiring, connection and configuration on terminals). User management in Active Directory. Server administration.