David Caya

Relocation to Aarau, AG

Post transition stabilization

Contractor for Capgemini, Finance Transition to GBS

Reviewing and monitoring associate calls/emails/cases for customer satisfaction according to our Client specified policies, thresholds, and procedures Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching and feedback Supporting a culture of coaching to meet or exceed a quality customer experience satisfaction scores

Monitor & organize daily operations and workflows closely with the clinical workstream. project management. Coordinate preparation activities with service delivery, technical and back-office IT functions. Design and implement processes to improve cash flow and reduce receivables. Monitor credit and collection processes and operations. Build relationships with external/internal parties. Lead a team to handle the global collection processes. Hire, mentor and develop a growing team

Initiating and playing a pivotal role in improving the AP process for the Israeli entity. Creating and applying the KPI's for the Israeli Helpdesk. Handling and resolving issues with nonpayment/late payments. Guiding buyers and vendors on the internal system and system issues. Cooperating with Procurement to resolve PO discrepancies/issues. employee training. Creating DTP’s. Translations (Hebrew/English).

Helpdesk for Israel. Respond to internal and external inquiries. Review all invoices for appropriate documentation and approval prior to payment. Process eCheck requests. Assist with month end closing. Research and correct payment discrepancies.

Playing a pivotal role in the creation of a new Project. Assisting in the migration of data from the “Legacy” system to the “Oracle” system. Validate and Activate Maintenance Service contracts. Backlog Management/Returns/Cancellations. Billing/Invoicing. Install base Management. Invoice Disputes Resolution. Business Partners Support. Contract management. Validate and Book orders received from Quoting or iStore. Support for the U.K, Ireland and Israel.

Liaison with guests with existing reservations. Guidance and assistance on how to use the website. Complaint handling and resolution. Liaison with hotels regarding rates and availability and general use of the Extranet. Translations from Hebrew to English. Assisting Customer Relations with specific languages. Recognized as one of the top 20% in over achieving KPI’s in the office.

The role of Assistant Manager in the setting up of a new Regional Branch. Sales of windows, doors and assorted roof products. Recognized as the No.1 Sales Rep. of the region in January 2012. Recognized as the No.1 Sales Rep. in the whole company for 4th week of January 2012.

Being located in Switzerland, and rapidly learning Technical French to a competent level, to enable sales activity with architects and private customers in Canton Vaud. A significant technical aspect which included a pivotal role in the design and development of window products. Project managing from inquiry to build, including installation planning and execution.

Watches and Jewelry I was fully accountable for an organisation which specialized in the sales of watches and jewelry. The business broke even in 3 months and experienced continued growth for 2 years, success was far beyond projections. The business grew to a peak of 6 satellite locations. dentification of new suppliers and continued management of established supply chains was integral to the business.