Basic

David Erdelyi

Until 2018, COO ITSM Change Magement, Allianz Global Corporate & Specialty SE

Germany

Skills

IT Service Management
Project management
Service Delivery Management
Customer service
ITIL
IT Management
IT Change Management
Problem Management
IT-Consulting
Operations management
Datacenter Management
Service Management
Remedy
Windows Server
MS Exchange Server
Microsoft Active Directory
Domain Controller
DNS
Networking
Storage Area Networking (SAN)
Storage
Cloud Computing
Linux
UNIX
Customer Service
Thin Clients
Citrix
SharePoint
SAN
Cisco Switches
VPN
MySQL
HTTP
HTTPS
IT-Prozesse
Key Account Management
Change Management
Incident Management
Problem-Management
Managed Services
IT Services
Desktop Virtualisierung
VirtualBox
Virtual Server
Desktop Virtualization
Help Desk / Desktop Support
Adobe Photoshop
Design
Automotive
Insurance
IT Support
IT-Projektmanagement
ITIL V3
Information Technology Infrastructure Library (ITIL)
IT-Infrastruktur
Data Center
VIP Services
Enterprise Solutions
IT Consolidation
Data Migration
Systemintegration
Systemadministration
System Migration
Storage Area Network
Disaster Recovery
Service Provider
3D rendering
Technical Support
Process management
InDesign
PageMaker
Open office
Open Source Software
Customer Support
Microsoft Office
IT Project Management
Team Management
IT-Compliance
Root Cause Analysis
IT Troubleshooting
Reporting
Jira
Confluence
HPSM
IT Operations

Timeline

Professional experience for David Erdelyi

  • 8 months, Jun 2018 - Jan 2019

    Project Office Coordinator, Multi Project Management, Process consolidation,

    BMi

  • 2 years and 2 months, Apr 2016 - May 2018

    COO ITSM Change Magement

    Allianz Global Corporate & Specialty SE

  • 1 year and 6 months, Sep 2015 - Feb 2017

    IT Service Delivery Manager

    Tech Mahindra

    Service Delivery transition, Change Management and Release and Deployment process definition, implementation, integration and daily Process operations for over 100 production critical applications. Release Management (with customer housed development teams), Test and Deployment (with Service Provider side operation teams).

  • 4 months, Jul 2014 - Oct 2014

    IT Change Management Process Consolidation

    Mondelez Europe

    Process assessment, consolidation and Change Management Process implementation for infrastructure services: NW, Server and Datacenter services.

  • 2 years and 3 months, Jun 2012 - Aug 2014

    Enterprise Cloud Services

    Hewlett-Packard GmbH, Enterprise Services

    Change Management Process Owner

  • 2 years and 2 months, Jun 2012 - Jul 2014

    Volkswagen Slovakia – Service Management

    Hewlett Packard

    Problem Manager

  • 2 years, Sep 2011 - Aug 2013

    VOLKSWAGEN Slovakia – Datacentre Services

    Hewlett Packard

    Datacenter Services engineer.

  • 1 year and 3 months, Sep 2010 - Nov 2011

    IT Consultant

    Servodata a.s.

    IT Consultant for Pre-sail departments, Storage and Server technical support for customers, Datacenter Services.

  • 2 years and 2 months, May 2008 - Jun 2010

    Windows Server Support agent (2nd Level) – outsourced to HP

    Soitron a.s.

    • ITIL Incident Management – customer support, incident resolution. • ITIL Change Management – implementation of changes.

  • 2 years, Jun 2007 - May 2009

    Network Support agent (2nd Level) – (outsourced to HP)

    Soitron a.s.

    • ITIL Incident Management – customer support, incident resolution. • ITIL Change Management – implementation of changes.

Educational background for David Erdelyi

  • 4 years and 11 months, Sep 2000 - Jul 2005

    Pedagogy and Educational science

    Commenius University

    Special pedagogy, art therapy, educational sciecence, psychology etc.

Languages

  • English

    Fluent

  • German

    Fluent

  • Czech

    Intermediate

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