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David Erdelyi

Bis 2018, COO ITSM Change Magement, Allianz Global Corporate & Specialty SE
, Deutschland

Fähigkeiten und Kenntnisse

IT Service Management
Project management
Service Delivery Management
Customer service
ITIL
IT Management
IT Change Management
Problem Management
IT-Consulting
Operations management
Datacenter Management
Service Management
Remedy
Windows Server
MS Exchange Server
Microsoft Active Directory
Domain Controller
DNS
Networking
Storage Area Networking (SAN)
Storage
Cloud Computing
Linux
UNIX
Customer Service
Thin Clients
Citrix
SharePoint
SAN
Cisco Switches
VPN
MySQL
HTTP
HTTPS
IT-Prozesse
Key Account Management
Change Management
Incident Management
Problem-Management
Managed Services
IT Services
Desktop Virtualisierung
VirtualBox
Virtual Server
Desktop Virtualization
Help Desk / Desktop Support
Adobe Photoshop
Design
Automotive
Insurance
IT Support
IT-Projektmanagement
ITIL V3
Information Technology Infrastructure Library (ITI
IT-Infrastruktur
Data Center
VIP Services
Enterprise Solutions
IT Consolidation
Data Migration
Systemintegration
Systemadministration
System Migration
Storage Area Network
Disaster Recovery
Service Provider
3D rendering
Technical Support
Process management
InDesign
PageMaker
Open office
Open Source Software
Customer Support
Microsoft Office
IT Project Management
Team Management
IT-Compliance
Root Cause Analysis
IT Troubleshooting
Reporting
Jira
Confluence
HPSM
IT Operations

Werdegang

Berufserfahrung von David Erdelyi

  • 8 Monate, Juni 2018 - Jan. 2019

    Project Office Coordinator, Multi Project Management, Process consolidation,

    BMi

  • 2 Jahre und 2 Monate, Apr. 2016 - Mai 2018

    COO ITSM Change Magement

    Allianz Global Corporate & Specialty SE

  • 1 Jahr und 6 Monate, Sep. 2015 - Feb. 2017

    IT Service Delivery Manager

    Tech Mahindra

    Service Delivery transition, Change Management and Release and Deployment process definition, implementation, integration and daily Process operations for over 100 production critical applications. Release Management (with customer housed development teams), Test and Deployment (with Service Provider side operation teams).

  • 4 Monate, Juli 2014 - Okt. 2014

    IT Change Management Process Consolidation

    Mondelez Europe

    Process assessment, consolidation and Change Management Process implementation for infrastructure services: NW, Server and Datacenter services.

  • 2 Jahre und 3 Monate, Juni 2012 - Aug. 2014

    Enterprise Cloud Services

    Hewlett-Packard GmbH, Enterprise Services

    Change Management Process Owner

  • 2 Jahre und 2 Monate, Juni 2012 - Juli 2014

    Volkswagen Slovakia – Service Management

    Hewlett Packard

    Problem Manager

  • 2 Jahre, Sep. 2011 - Aug. 2013

    VOLKSWAGEN Slovakia – Datacentre Services

    Hewlett Packard

    Datacenter Services engineer.

  • 1 Jahr und 3 Monate, Sep. 2010 - Nov. 2011

    IT Consultant

    Servodata a.s.

    IT Consultant for Pre-sail departments, Storage and Server technical support for customers, Datacenter Services.

  • 2 Jahre und 2 Monate, Mai 2008 - Juni 2010

    Windows Server Support agent (2nd Level) – outsourced to HP

    Soitron a.s.

    • ITIL Incident Management – customer support, incident resolution. • ITIL Change Management – implementation of changes.

  • 2 Jahre, Juni 2007 - Mai 2009

    Network Support agent (2nd Level) – (outsourced to HP)

    Soitron a.s.

    • ITIL Incident Management – customer support, incident resolution. • ITIL Change Management – implementation of changes.

Ausbildung von David Erdelyi

  • 4 Jahre und 11 Monate, Sep. 2000 - Juli 2005

    Pedagogy and Educational science

    Commenius University

    Special pedagogy, art therapy, educational sciecence, psychology etc.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Tschechisch

    Gut

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