Désirée Käsbohrer-Norquist

Inspire and lead the team of Customer Success Managers and Account Managers to deliver exceptional customer experiences. Develop and deploy strategies, action plans and playbooks to improve the customer experience, Increase customer retention and enable account growth. Drive operational improvements which streamline processes, leverage automation and enable scale. Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer success organization.

•Evaluating the customer's needs and implementing the right software •Develop a project plan to move into the design phase of the implementation •Design the structure of the client database based on the project plan. Work closely with the client to determine all areas of the budget are covered •Train the client on the application functionality that pertains to their budgeting process outlined above •Maintain detailed records of client communications

Key Account Manager Forderungsmanagement / Collection

Bereichsdirektorin für Oberbayern/Schwaben Vertrieb