Diana Beasley

Provided customer support as a front desk clerk and used system OPERA PMS * Managed room reservations using a computerized reservation system, ensuring that room capacity is used in the best possible way * Generated, printed and distributed daily and weekly reports * Accurately handle cash and charges during shift * Supported the service team by conducting administrative and hospitable functions

• Working closely with the Executive Chef and all other members of the management team • Maintaining the department checkbook and pay invoices over $500K a month • Attending weekly meetings with the Executive Chef to ensure accuracy of all financial aspects in the department • Closing Payroll for over 80 associates on a weekly basis • Maintaining the par level of uniforms and all other supplies needed for the daily operation • Host of the Month Nominee January 2017 and April 2017

* Managed all aspects of banquet catering service operations in the hotel with over 80,000 square feet of meeting space executing $22 million in catering sales * Experienced with reviewing profit and loss statements and preparing monthly critique information for all Event Operations * Ended 2015 with an Event: Overall Service Score of 87.4, ranking 55/361, contributing to an ESS: Overall score of 84.2, ranking 10/361, Ranked 7/56 in ESS Overall in the Convention and Resort Network

* Responsible for all transactions using P-Card and ensuring bills are paid on time * Assists management to ensure that all Hosts have the necessary resources to effectively perform their jobs and provide the highest quality of service to the guests * Completes department payroll and purchasing * In charge of Room Set-up, Refreshes and any last minute changes and additions * Work closely with the meeting planners to ensure a flawless event

* Ensure the event space is set up correctly prior to event start * Work closely with the meeting planners to ensure they have a successful event * Communicate and assist with changes such as meal times, room set up, Audio visual issues * Work hand in hand with other departments such as Event Management, Culinary, Banquets, Engineering to ensure a flawless event * Nominated for Host of the month in October

* Manage the front desk by using the PROTEL system * Process guest check-ins and check-outs according to Standard Operating Procedures * Handle incoming and outgoing phone calls; monitor, send and distribute guest faxes * Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed * Accurately handle cash and charges during shift

* Provided customer support as a front desk clerk and used system OPERA PMS * Managed room reservations using a computerized reservation system, ensuring that room capacity is used in the best possible way * Generated, printed and distributed daily and weekly reports * Accurately handle cash and charges during shift * Supported the service team by conducting administrative and hospitable functions

* Operated front office system using HS/3, Check-in and Check-out * Presented menus and provided meal services by responding to guest concerns regarding menu items and special requests * Prepared and completed room and restaurant bills by processing cash and credit card payments