Dimitris Tsounis

• Leading and Managing all Tour Operating Contract negotiations and the total sales efforts for the company to generate pro-actively revenue. • Developed and managed the annual sales budget review. Prepared annual revenue Budget and annual marketing plan. • Prepared and presented to the Board of Directors annual revenue budget and annual marketing plan. • Created and implemented successfully the Aquila Hotel Operation standards and procedures and the overall operation philosophy.

• Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Animation and Entertainment, Spa, as well as other functions as assigned. • Assigned budgets to ensure that profitable goals for the Hotel were met. • Provided exceptional customer service to all hotel guests. • Ensured timely processing. • Ensured and maintained very high quality customer service. • Supervised all staffs duties.

• Day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation),Conference, banqueting and housekeeping. • Developed maximum profits through costs and labour control • Manage budgets as well as financial plans. • Maintain statistical-financial records. • Staff Development . • Motivated the employees to obtain the better performance. • Managed different programs

• Day-to-day management of Club and its staff with commercial accountability for planning, organizing and directing all Club services, including Animation and housekeeping. • Ensured that all Employees are trained for their positions to maximize service, production and efficiency copying to European standards • Succeeded to complete all outstanding works of the new opening on a timely, cost effective basis and according to specifications • Worked directly with the customers, serving as the initial poi