Dirk Jurtzik
Skills
Timeline
Professional experience for Dirk Jurtzik
- Current 10 years and 6 months, since Mar 2016
Senior IT Service Manager
Consario Service Solutions
Structuring IT organization. Setup for support organization. Tool customizing.
- 3 years and 2 months, Jan 2013 - Feb 2016
IT Service Manager
Lekkerland information systems GmbH
Leading projects to build and optimize IT service management processes (Change, Release, Incident, Problem, Configuration, Financial, Service Catalog, Access and Service Level Management). - Definition of SLAs and corresponding KPIs - Setup of a service level reporting - Operational responsibility and control of internal / external teams in Service Operations.
Development of an IT service quick check to uncover process gaps in comparison on best practice approaches (service and project management). - Consultancy in the field of IT service management - Assistant department manager; Service management - Responsible for the operation of a workflow system.
- 4 years and 5 months, Oct 2006 - Feb 2011
Consultant
IT Dienstleistungen Jurtzik
Consulting on IT processes and project management
- 6 years and 10 months, Dec 1999 - Sep 2006
IT Specialist
AGIS
2nd and 3rd Level Support for Insurance Agencies, Operating System, Lan, Wan, Printing, Office Applications (MS), Insurance-Specific Software and Databases. Sub-project management and participants in the introduction of service providers for on-site support. Multiplier for training etc. Free advice on IT processes and project management
- 10 years and 4 months, Aug 1989 - Nov 1999
Market leader retail
Several companies
Human Resources Management. Personnel planning. Negotiations with suppliers. Also responsible for market leadership, product launches, product placement, action planning, inventories etc.
- 2 years, Aug 1986 - Jul 1988
Apprentice
Universitäts- und Stadtbibliothek zu Köln
Training as a library assistant
Educational background for Dirk Jurtzik
- 8 months, Nov 2008 - Jun 2009
Projektmanagement
Hochschule für Angewandte Wissenschaften
Languages
German
English
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