Dirk Jurtzik

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Freiberuflich, Senior IT Service Manager, Consario Service Solutions

Köln, Germany

About me

Freiberuflicher IT Service Management Berater. Seit über 20 Jahren im IT Umfeld tätig. Schwerpunkte meiner Beratung sind: - Aufbau von IT Service Organisationen - IT Operations - Service Desk - Incident Management - Problem Management - Service Request Management - Change Enablement - Service Level Management Zugehörig zu den genannten Praktiken erfolgt stets eine umfangreiche Dokumentation, ein angepasstest Reporting und das Customizing der eingesetzten Tools. Zugute kommen die umfangreichen Erfahrungen im Projekt und Interim Management.

Skills

Management
IT Service Management
Interim Management
Beratung
Projekt Management
Supplier Management
Service Level Management
ITIL
Scrum
Agil

Timeline

Professional experience for Dirk Jurtzik

  • Current 6 years and 11 months, since Mar 2016

    Senior IT Service Manager

    Consario Service Solutions

    Structuring IT organization. Setup for support organization. Tool customizing.

  • 3 years and 2 months, Jan 2013 - Feb 2016

    IT Service Manager

    Lekkerland information systems GmbH

    Leading projects to build and optimize IT service management processes (Change, Release, Incident, Problem, Configuration, Financial, Service Catalog, Access and Service Level Management). - Definition of SLAs and corresponding KPIs - Setup of a service level reporting - Operational responsibility and control of internal / external teams in Service Operations.

  • 1 year and 6 months, Mar 2011 - Aug 2012

    Consultant

    Döres AG

    Development of an IT service quick check to uncover process gaps in comparison on best practice approaches (service and project management). - Consultancy in the field of IT service management - Assistant department manager; Service management - Responsible for the operation of a workflow system.

  • 4 years and 5 months, Oct 2006 - Feb 2011

    Consultant

    IT Dienstleistungen Jurtzik

    Consulting on IT processes and project management

  • 6 years and 10 months, Dec 1999 - Sep 2006

    IT Specialist

    AGIS

    2nd and 3rd Level Support for Insurance Agencies, Operating System, Lan, Wan, Printing, Office Applications (MS), Insurance-Specific Software and Databases. Sub-project management and participants in the introduction of service providers for on-site support. Multiplier for training etc. Free advice on IT processes and project management

  • 10 years and 4 months, Aug 1989 - Nov 1999

    Market leader retail

    Several companies

    Human Resources Management. Personnel planning. Negotiations with suppliers. Also responsible for market leadership, product launches, product placement, action planning, inventories etc.

  • 2 years, Aug 1986 - Jul 1988

    Apprentice

    Universitäts- und Stadtbibliothek zu Köln

    Training as a library assistant

Educational background for Dirk Jurtzik

  • 8 months, Nov 2008 - Jun 2009

    Projektmanagement

    Hochschule für Angewandte Wissenschaften

Languages

  • German

    -

  • English

    -

Wants

Freelance-Projekte
Angebote als Speaker/in
Austausch
Freelancer

Interests

Literatur
Musik auf Vinyl
Trompete
Wandern und Biken
Reisen
Freunde
Köln und den Dom

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