Moderator

Dirk Jurtzik

Freelancer, Senior IT Service Manager, Consario Service Solutions

Köln, Germany

Skills

Structuring your IT organization based on best practice service management approaches recording and implementing the existing requirements of security governance and compliance.
Create a balance between requirement feasibility and cost.
Taking along the stakeholders and involved employees. Training the relevant employees and creating a comprehensive documentation.
Very good experience in setting up the support organization and a corresponding change control.
In addition to the distinctive soft skills extensive experience in customizing used tools.
Retired 2nd level supporter taking on the existing need for understanding business and customer needs.
Projektmanagement

Timeline

Professional experience for Dirk Jurtzik

  • Current 5 years and 6 months, since Mar 2016

    Senior IT Service Manager

    Consario Service Solutions

    Structuring IT organization. Setup for support organization. Tool customizing.

  • 3 years and 2 months, Jan 2013 - Feb 2016

    IT Service Manager

    Lekkerland information systems GmbH

    Leading projects to build and optimize IT service management processes (Change, Release, Incident, Problem, Configuration, Financial, Service Catalog, Access and Service Level Management). - Definition of SLAs and corresponding KPIs - Setup of a service level reporting - Operational responsibility and control of internal / external teams in Service Operations.

  • 1 year and 6 months, Mar 2011 - Aug 2012

    Consultant

    Döres AG

    Development of an IT service quick check to uncover process gaps in comparison on best practice approaches (service and project management). - Consultancy in the field of IT service management - Assistant department manager; Service management - Responsible for the operation of a workflow system.

  • 4 years and 5 months, Oct 2006 - Feb 2011

    Consultant

    IT Dienstleistungen Jurtzik

    Consulting on IT processes and project management

  • 6 years and 10 months, Dec 1999 - Sep 2006

    IT Specialist

    AGIS

    2nd and 3rd Level Support for Insurance Agencies, Operating System, Lan, Wan, Printing, Office Applications (MS), Insurance-Specific Software and Databases. Sub-project management and participants in the introduction of service providers for on-site support. Multiplier for training etc. Free advice on IT processes and project management

  • 10 years and 4 months, Aug 1989 - Nov 1999

    Market leader retail

    Several companies

    Human Resources Management. Personnel planning. Negotiations with suppliers. Also responsible for market leadership, product launches, product placement, action planning, inventories etc.

  • 2 years, Aug 1986 - Jul 1988

    Apprentice

    Universitäts- und Stadtbibliothek zu Köln

    Training as a library assistant

Educational background for Dirk Jurtzik

  • 8 months, Nov 2008 - Jun 2009

    Projektmanagement

    Hochschule für Angewandte Wissenschaften

Languages

  • German

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  • English

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Wants

Exchange experiences on how to create a sustainable service management environment.
Innovative projects in the field of IT service management.
Further insights and experiences in intercultural work at the business and project level.
Stay up to date on the progress in project and service management.

Interests

Literatur
Musik auf Vinyl
Trompete
Wandern und Biken
Reisen
Freunde
Köln und den Dom

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