Dirk Jurtzik

Structuring IT organization. Setup for support organization. Tool customizing.

Leading projects to build and optimize IT service management processes (Change, Release, Incident, Problem, Configuration, Financial, Service Catalog, Access and Service Level Management). - Definition of SLAs and corresponding KPIs - Setup of a service level reporting - Operational responsibility and control of internal / external teams in Service Operations.

Development of an IT service quick check to uncover process gaps in comparison on best practice approaches (service and project management). - Consultancy in the field of IT service management - Assistant department manager; Service management - Responsible for the operation of a workflow system.

Consulting on IT processes and project management

2nd and 3rd Level Support for Insurance Agencies, Operating System, Lan, Wan, Printing, Office Applications (MS), Insurance-Specific Software and Databases. Sub-project management and participants in the introduction of service providers for on-site support. Multiplier for training etc. Free advice on IT processes and project management

Human Resources Management. Personnel planning. Negotiations with suppliers. Also responsible for market leadership, product launches, product placement, action planning, inventories etc.

Training as a library assistant