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Dipl.-Ing. Dmitry Smolkin

Employee, Head of Service Delivery Plattform, proALPHA

Until 1994, Engineering, Bauman MSTU, Moscow

Schwetzingen, Germany

Skills

Digital transformation
Leadership
IT Strategy and operations
IT Strategy
Professional services
Customer Support Management
Program Management
Portfolio Management
Change Management
IT Operations
Corporate Operations
Risk Management
Controlling
SAP R/3
SAP S/4 HANA
IT Project Management
IT Service Management
Cloud Services
SAP Cloud Platform
Digital Business
Business Development
Business Model Innovation
Business Process Management
Software Strategy
Digital Innovations
IT Governance
Retail
E-Commerce
Logistics
Warehouse Management
SAP SCM
SAP CRM
Consulting
Project Management
Process Optimization
Sales

Timeline

Professional experience for Dmitry Smolkin

  • Current , since May 2020

    Head of Service Delivery Plattform

    proALPHA

  • 1 year and 1 month, Mar 2019 - Mar 2020

    Senior Manager

    KPMG AG

  • 4 years and 6 months, Sep 2014 - Feb 2019

    Chief Operations Officer

    höltl Retail Solutions GmbH

    Responsible for the professional services and customer support at a software company with P&L responsibility. Leading ERP implementation and digital transformation. Driving innovations, implementing Design Thinking as a process. Developing internal IT strategy and advising customers in strategic topics.

  • 2 years and 11 months, Oct 2011 - Aug 2014

    Program Director, Chief Service Architect

    SAP

    Global Mission Control Center (Global MCC) – team responsible for operational concepts and processes for the regional Mission Control Centers, coordinating overall SAP Support operations in the regions worldwide with focus on continuous support of critical customers and projects, escalations, taskforces and initiatives. Challenged to set up standards for MCC operations, align MCC operations globally, perform process audit and certification of the regional MCCs.

  • 3 years and 1 month, Sep 2008 - Sep 2011

    Program/Project Manager, Support Architect

    SAP

    SUGEN KPI Benchmarking program EMEA – Program Manager Leading Enterprise Support EMEA operations team Leading Enterprise Support Control Center EMEA

  • 2 years and 3 months, Jun 2006 - Aug 2008

    Director of the Center of Expertize – Delivery Center St. Petersburg

    SAP

    Delivery Center St. Petersburg – SAP Active Global Support delivery organization for the CIS. Challenged to set up the organization of 35 persons and integrated it into the global delivery process

  • 8 months, Oct 2005 - May 2006

    Support Alliance Manager

    SAP

    Managed the Key Customer Account, delivered trusted advisory. Challenged to lead the critical global project at the key SAP account (logistic corporation in Denmark) to the successful productive start and global roll out, transform customer’s IT

  • 3 years and 4 months, Jun 2002 - Sep 2005

    Senior Support Consultant

    SAP

    Managed service and solution delivery and de-escalation projects for >70 customers in functional areas SCM, logistics, WM, performance optimization. Participated in set up of the MCS back office as a process and as a team, leading a project team of 10 people. Achieved improvements in customer SAP solutions, problem resolution in 2nd level, smooth operation of the MCS back office.

  • 2 years, Jun 2000 - May 2002

    Technical Support Consultant

    SAP

    Developed service tools for EarlyWatch and EarlyWatch Alert service packages. Delivered remote service sessions with focus on system performance optimization.

  • 1 year, Jun 1999 - May 2000

    Project Manager CPC Project

    SIEMENS

    CPC – Caspian Pipeline Consotrium, oil pipeline project with Siemens budget >1 billion USD. Managed the overall project plan for Siemens and subcontractors. Managed the collaboration with the construction partner in France.

  • 3 years and 8 months, Oct 1995 - May 1999

    Manager of the Bid&Order Group, Planning Engineer

    SIEMENS

    Managed the rollout of the ERP tool Phoenix and integration of Phoenix and SAP R/3. Managed B&O Team of 5 employees. Planned telecommunication projects.

Educational background for Dmitry Smolkin

  • 1 month, Jul 2008 - Jul 2008

    Enterprise Strategy

    Wharton Business School

  • 5 years and 11 months, Sep 1988 - Jul 1994

    Engineering

    Bauman MSTU, Moscow

    Optics, laser technics

  • Various Management training programs

  • Various SAP focused trainings

Languages

  • English

    Fluent

  • German

    Fluent

  • Russian

    First language

  • French

    Basic

Wants

Leadership
IT Strategy
Software Strategy
IT/SAP Operations
Application Management
IT Project Management
IT Customer Support
IT Governance
Business Transformation
Enterprise Strategy
Digital Business Models
Innovationsstrategie
Innovation Management

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