Dominik Remplik

• Helped clients derive key strategic insights from the myriad data types available • Worked with clients to produce ad hoc reports and presentations across top-line applications • Coordinated and executed high quality on-going analytic and ad-hoc requests • Exposure to various analytical tools, CPG industry insights and methodologies

• Managed 30 guest services employees, including but not limited to Front Desk, Bellmen, Doormen, VIP, Concierge, Valet and Operator • Verified accuracy of daily payroll report records, maintained labor costs within budgetary guidelines • Recruited and interviewed applicants • Trained and monitored performance of staff members

• Trained staff and supervised up to eight Guest Service Agents per shift • Guaranteed efficiency, quality of service, guest satisfaction and teamwork • Authorized complimentary services and discounts at personal discretion • Enforced interdepartmental communication and acted as a liaison to higher management • Oversaw arrival and departure, handled and solved complaints

• Worked through the transition phase of the FontaineBleau Hilton and Tower from Hilton HHC to Turnberry Associates Management Group in mid 2005 • Assisted in IT problem-solving • Handled check in and check out, room changes, all other guests’ needs. Resolved complaints and problems to guarantee guest satisfaction

• Rotated in several service outlets, including Front Office, Accounting, Sales and Marketing and Food and Beverage • Mastered positions from Sales Assistant, Income Auditor, AR and PBX Supervisor

Certificate in Data Warehousing and Business Intelligence