Elvi Mataj

Research, development, marketing and Sales of Respilon products concerned about air pollution.

Improvement of customer satisfaction towards Lufthansa's product by creating solutions for arising enquirers and fidelity program (Miles & More). Professional first line support for company's services. Slashing technical issues regarding sales and services of the company. Creating multilingual corporate image of the company by serving multiple languages airline prospects such as Italian, German, UK, Ireland, Scandinavian, Canada and the US markets.

Professionally channel legal assistance for Italian medical doctors regarding Italian and EU legislation.

Lowering the risk of incidents by responding to emergencies and technical faculties. Coordinating with local authorities, highway security, car-rentals, etc.

Responsible for the growth and development of 20 people. Disseminate company initiatives, goals and process changes to the team. Prepare, analyze and manage sales operation through statistical analysis. Attending monthly training with useful sales tips Lead B2B sales team to a consistently high level of performance through accountability. Develop individual performance plans for sales representatives based upon strengths and weaknesses.

Development and analysis of 20 daily reports. Understanding the critical issues in order to maintain a high level of customer satisfaction (above 85%). In my one year in that position I was able to maintain a great customer satisfaction level, above the requirements. Communicating personally with all the consultants, around 600 people, gave me a huge background in communication.

Effectively managed incoming calls. Generate sales leads. Excellent working knowledge in CRM. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Able to provide accurate, valid and complete information by using the right methods/tools. Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Excellent in Trouble shooting / Technical query

Responsible for marketing and sales of food products to new and existing customers. Planned, implemented, and managed individual marketing and sales plans for Tirana areas. Utilized, communication, and negotiation skills to market and sell EHW food products. After a pilot program that I was chosen to initiate, I was able to increase the sales in my area by 100%. After this one year pilot program the company decide to implement it in all areas.