Emese Kovacs

• In charge of administration and technical support of EMEA installed-base • Hardware and Software configuration file analysis • Develop, drive strategies in optimizing customer satisfaction • Sales/Presales/Customer Service end-to-end process control • Responsible for database maintenance, cleanup activities • Design and analyze customer service processes, order follow up • Collaborate with departments to develop data insights to clients and partners

• Responsible for customer service, assortment presentation • Operating the cash register, handling cash, cheques and credit/debit cards • Operate the customer data based system, delivery planning • Escalation management

• Responsible for conception of events, incentives, promotions and meetings • Demonstrate and explain products, methods, or services • Record and report demonstration-related information

• Responsible for Channel CRM activities, marketing and category support • Supporting countries with FY2012 planning together with Roland Berger • Survey with involved partners to get feedback on satisfaction level as well as needed improvements • Drive needed actions, get inputs from countries, reporting • Running HP LaserJet installed-base analysis

• Prepare and manage correspondence, reports and documents • Organize and coordinate meetings • Maintain databases

Handel und Marketing Human Resources