Enrico Werner

With expertise in email and endpoint security responsible for solving adoption challenges, accelerate adoption of Cisco security products & services and helping customers better leverage their use of Cisco products. Helping customers move to the next phase of the lifecycle and to visualize their future in the lifecycle, finally realizing business outcomes.

-Drive adoption of enterprise networking and security offers at major enterprise customers -Helping customers to understand and utilize the full software capabilities and features - Driving Adoption of Cisco Smart Accounts and Smart Licensing - Identifying Expand opportunities - Executing Cisco VALUE framework for continuous customer engagements - Enabling the team within area of expertise in email security

- Providing advanced technical support and troubleshooting for Cisco’s E-Mail Security Appliances - Responsible for ensuring that the customer relationship is managed through proactive customer communications - Collaboration with application engineering, development teams, product support, account teams, escalation managers - Perform root cause analysis. Identify and submit technical defects - Writing technical documents and maintaining knowledge base as technical content lead in EMEA

Auslandsaufenthalt in Australien, Neuseeland und Indien zur Vertiefung der englischen Sprache, Ausbau interkultureller Erfahrungen und persönlicher Weiterentwicklung

- Planing and implementation of UNIX-based systems - Providing of 2nd level support and on call shifts. - Integration of new innovative IT technologies - Coaching new recruits

1st and 2nd level international customer phone support for Windows, network and OS/390 Support