Erick Martínez

- Management and implementation of IT projects (End-to-End) related to tax automation platforms and software. - Coordination of internal and external resources to ensure that projects adhere to scope, schedule, and budget. - Communication with relevant client stakeholders, providing day-to-day contact on project status and changes - Bilingual customer service to international clients.

- Preventive maintenance management and execution. - Standardization of preventive and predictive maintenance plans and routines. - Contact with suppliers for technical support. - In charge of the maintenance department’s daily meeting. - Troubleshooting and root cause analysis. - KPI control and communication to the rest of the maintenance team. - Autonomous maintenance implementation. - Personnel management

- Coordination of maintenance activities during machine overhauls. - Management of maintenance work orders. - Technical support on site. - Budget management. - High Visibility Maintenance project leader - Contact with suppliers for technical support. - In charge of the daily maintenance department’s meeting. - Troubleshooting and root cause analysis. - Personnel management

- Management of maintenance work orders. - Technical support on site. - Calibration and adjustment of the machines on floor. - Contact with suppliers for technical support. - Spare parts management. - In charge of the weekly maintenance department’s meeting. - Personnel management (technicians and interns).

- Development of safety and handling instructions for manually operated equipment. - Monitoring and follow-up of the maintenance team‘s tasks during daily meetings. - Fautl tree analysis (FTA) methodology for problem solving. - Development of manuals with frequent failiures and solutions. - Preventive maintenance planning through SAP software